At a Glance
- Tasks: Support the Head of Customer Services and manage workflow for efficient case resolution.
- Company: Join a dynamic team in Guildford focused on customer satisfaction.
- Benefits: Earn £15.43 per hour with opportunities for training and development.
- Other info: Temporary full-time role with potential for growth in a supportive environment.
- Why this job: Make a real difference by improving processes and supporting your team.
- Qualifications: Strong organisational skills and a passion for customer service.
Administrative Support needed in Guildford, £15.43ph PAYE - Reference: The postholder will support the Head of Customer, Case & Parking Services in managing the teams to ensure work processes, standards and compliance are completed efficiently and effectively and continuously improved.
Key Responsibilities:
- Manage workflow and ensure cases are resolved as quickly and efficiently as possible.
- Undertake quality checking of work, providing training and support as required.
- Work with Customer Services and Specialist Services to ensure there is a clear understanding of the handoff points between each area.
- Maintain performance standards as agreed in conjunction with the Head of Customer, Case & Parking Services and address any performance issues as they arise quickly and in accordance with policies.
This is a full-time role on a temporary contract basis.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references.
Administrative Support in Guildford employer: Allscreens Nationwide Ltd
The Royal Free London NHS Foundation Trust is an exceptional employer, offering a dynamic work environment where patient care and safety are paramount. With a commitment to employee growth through flexible hours, generous benefits, and advanced training opportunities, staff can thrive in their careers while making a meaningful impact on the lives of over 1.6 million patients. Join us in a forward-thinking organisation that values teamwork and innovation in the heart of London.
