At a Glance
- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy competitive salary, wellness days, discounted hotel rates, and free meals.
- Other info: Dynamic work environment with opportunities for growth and fun staff events.
- Why this job: Be the friendly face that makes every guest feel special and valued.
- Qualifications: Experience in guest relations or hotel management and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 399 guestrooms Park Plaza County Hall Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager you will receive:
- Salary: Competitive with great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Have previous experience as a Guest Relations Manager or Duty Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Guest Relations Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
