At a Glance
- Tasks: Welcome guests and ensure a smooth, friendly experience throughout their stay.
- Company: Royal Berkshire, a luxury hotel known for exceptional service and hospitality.
- Benefits: 50% off dining, free meals on duty, and exclusive discounts.
- Other info: Opportunities for growth and a commitment to sustainability.
- Why this job: Join a supportive team and kickstart your career in the exciting world of hospitality.
- Qualifications: Friendly attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 20250 - 24750 £ per year.
Royal Berkshire in Ascot, Berkshire, a part of the Exclusive Collection, is a luxury country house hotel offering refined elegance, beautiful grounds and exceptional service.
With a strong focus on warm hospitality and attention to detail, Royal Berkshire provides a welcoming and memorable experience for every guest.
You will join as a Guest Services Assistant, supporting the Front Office and wider hotel team to deliver a smooth, friendly and professional guest journey.
This role is ideal for someone at entry level who enjoys working with people, takes pride in providing excellent service and wants to build a career in hospitality.
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Welcome guests warmly and provide assistance throughout their stay
- Support front desk operations including guest enquiries and service requests
- Assist with guest arrivals and departures, including luggage support where required
- Respond promptly and professionally to guest questions or concerns
- Liaise with internal departments to ensure guest requests are actioned efficiently
- Maintain tidy, welcoming public areas around reception and guest spaces
- Follow hotel procedures, service standards and health & safety guidelines
- Support the wider Guest Services and Front Office team during busy periods
Person Specification
- Friendly, approachable manner with a genuine interest in helping guests
- Strong communication skills and confidence speaking with a wide range of people
- Willingness to learn and develop within a hospitality environment
- Good attention to detail and ability to follow procedures
- Reliable, punctual and professional in appearance and conduct
- Able to work well as part of a team and independently when required
- Comfortable working shifts, including weekends and bank holidays
We are a certified B Corp, committed to sustainability and responsible business practices.
At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive.
As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK.
If you require any adjustments during the application process, please let us know.
#J-18808-Ljbffr
Guest Service Assistant in Greenham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Greenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant in Greenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
