FROZEN POND ASSISTANT – LAPLANDUK 2026 (ASCOT)
Whitmoor Forest, Swinley Road, Ascot, Berkshire, SL5 8BD
£12.75 per hour + holiday pay
Seasonal role | November to December 2026
18+ only
THE ROLE
As a Frozen Pond Assistant, you’ll help deliver one of LaplandUK’s most memorable guest experiences by supporting the safe and enjoyable operation of Father Christmas’ Frozen Pond. You’ll welcome guests, assist with ice skating activities, manage skate distribution and help ensure every visitor feels confident and looked after, regardless of their age or ability. You’ll combine friendly customer service with a strong focus on safety, helping families enjoy a magical and memorable experience.
You’ll:
- Welcome guests and create a warm, friendly and magical first impression
- Help ensure guests use the ice rink safely and appropriately
- Support the smooth operation of the Frozen Pond throughout the event day
- Monitor the condition of the ice surface and report any concerns
- Issue and collect skates while ensuring guest belongings are handled appropriately
- Provide guidance and reassurance to guests of all ages and abilities
- Help guests feel confident and comfortable while using the Frozen Pond
- Deliver exceptional customer service and resolve guest queries with a friendly and helpful approach
- Monitor the rink area and respond appropriately to guest needsSupport VIP and PR guest requests as required by the Golden Experience Manager
- Work closely with colleagues to maintain a safe, welcoming and enjoyable environment
- Follow LaplandUK safety, costume, appearance and operational standards
- Attend all required paid training sessions
REQUIREMENTS
- Available for the full live event period from 7 November to 24 December 2026
- Available to commit to a minimum of three shifts per week
- Available to attend all required paid training between late October and early November 2026
- Comfortable working in a busy, customer-facing environment
- Able to follow LaplandUK safety, costume, appearance and operational standards
- Comfortable working around an ice-skating environment and supporting guests of different ages and abilities
- Able to remain calm, professional and helpful during busy periods
- Willing to fully embrace the LaplandUK experience and story
BENEFITS
- Free hot meal on every shift
- Complimentary tea, coffee and soft drinks
- 20% discount in LaplandUK retail shops on selected dates
- Opportunity to work as part of one of the UK’s most magical Christmas experiences
- Opportunity to create magical memories for families that they will treasure forever
APPEARANCE REQUIREMENTS
- No visible jewellery or piercings while in costume
- No visible tattoos from the collar bone upwards, with further restrictions depending on role requirements
- Natural makeup and nails in line with company guidelines
- Phones and smartwatches must be securely stored in lockers while on shift
- Full appearance guidelines will be provided during onboarding
Join LaplandUK and become part of an award-winning immersive Christmas experience, helping families enjoy a safe, fun and magical time at Father Christmas’ Frozen Pond while creating memories they will cherish forever.
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Frozen Pond Assistant - Ascot 2026 LaplandUK in Greenham employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
