At a Glance
- Tasks: Provide top-notch customer service and manage vehicle service needs at a busy dealership.
- Company: Reputable automotive dealership in Grays, Essex with a supportive team.
- Benefits: Competitive salary, bonuses, life assurance, and staff discounts.
- Other info: Opportunity for growth and development in a fast-paced environment.
- Why this job: Join a dynamic team and enhance your career in the automotive industry.
- Qualifications: Experience in a similar role and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
We are currently seeking an experienced and professional Service Advisor to join a well-established automotive dealership located in Grays, Essex. This is an excellent opportunity for a skilled individual to develop their career within a reputable team, providing outstanding customer service and supporting dealership operations. The successful Service Advisor will benefit from a competitive salary and a comprehensive benefits package, including:
- Basic salary of £27,000 per annum
- On-target earnings of up to £38,000 per year
- Monthly bonus based on labour sales and service plans
- Quarterly bonus related to CSI performance
- Drive on modern systems such as CDK, ADB, and Keyloop
- Life assurance and staff discounts on purchasing and servicing
- Additional earnings of £15 per service plan as part of CSI incentives
Duties of the Service Advisor include:
- Greeting customers professionally and understanding their vehicle service needs
- Managing service scheduling and liaising with technicians to ensure smooth workflow
- Upselling service plans and additional repairs where appropriate
- Maximising sales through effective customer engagement and product promotion
- Maintaining accurate documentation of customer interactions and service details
- Driving customer satisfaction scores and ensuring high service quality standards
- Staying informed on manufacturer protocols and workshop procedures
Requirements for the Service Advisor role:
- Proven experience as a Service Advisor or similar role within the motor trade
- Strong customer service and communication skills
- Knowledge of dealership management systems such as CDK, ADB, or Keyloop
- Ability to work efficiently under pressure and meet targets
- Organised, professional, and motivated to succeed
Service Advisor in Grays employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
