At a Glance
- Tasks: Provide top-notch customer service to students, staff, and visitors in a friendly environment.
- Company: Join USP College, a supportive and inclusive workplace.
- Benefits: Competitive salary, part-time hours, and opportunities for professional development.
- Other info: Flexible working hours with potential for career growth.
- Why this job: Be the face of the college and make a positive impact on the community.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26550 - 32450 £ per year.
- Customer Service - Front of House
- Company: USP College
- Hours: Part-time
- Location: Grays, RM17 5TD
- Working pattern: On-site
- Job type: Permanent
- Posting date: 14 Aug 2026
- Closing date: 27 Aug 2026
Join our friendly and supportive team as a Customer Service - Front of House.
This key frontline role provides a professional point of contact for students, staff, and visitors, handling face‑to‑face, telephone, and email enquiries while ensuring high standards of customer care.
Main Purpose of the Role
This role is Monday - Friday 8:30am - 12:30pm
To manage all incoming communications and provide excellent frontline support to both new and existing customers, representing the College with professionalism, courtesy, and efficiency.
Key Responsibilities
In this role, you will
- Welcome visitors and provide courteous, professional assistance.
- Handle incoming calls, emails, and messages promptly and accurately.
- Maintain the College telephone system and report faults.
- Record and manage enquiries, including College prospectus requests.
- Keep accurate visitor logs, reception day books, and other records.
- Ensure signing in/out procedures and College security measures are followed.
- Support Health & Safety and safeguarding initiatives, promoting the welfare and wellbeing of students.
- Participate in College CPD, events, and occasional evening or weekend duties.
- Any other duties compatible with the role as required.
- Proud member of the Disability Confident employer scheme
- About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Customer Service - Front of House in Grays employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Front of House in Grays
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service - Front of House in Grays
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
