At a Glance
- Tasks: Provide excellent reception service and support patients in a fast-paced healthcare environment.
- Company: Join the East of England Community Health & Care NHS Trust, dedicated to patient care.
- Benefits: Earn £12.80 per hour plus NHS pension and enjoy job security.
- Other info: Flexible hours and opportunities for training and career growth in the NHS.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Level 2 qualified with 4+ GCSEs A-C or equivalent; empathy and reliability are key.
The predicted salary is between 12.8 - 12.8 £ per hour.
RESPONSIBLE TO: Reception Team Leader, Assistant Practice Manager & Practice Manager
MAIN PURPOSE
- Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision.
- To have excellent communication skills, kind and empathetic nature and patience.
- To be reliable and flexible.
- To observe strict confidentiality on all matters relating to the practice and patients.
- To observe and follow all practice procedures and policies.
OUTLINE OF DUTIES, RESPONSIBILITIES AND NECESSARY SKILLS
- First class communication skills at all levels.
- Always adhere to strict confidentiality and data protection policies.
- Adhere to strict infection control procedures.
- Ensure a highly effective and efficient reception service is provided to patients and any other visitors to the practice within a fast-paced environment.
- A kind, empathetic, caring, and friendly manner must be always shown to all patients.
- Deal with all general enquiries, and explain procedures.
- Work within the team, contacting patients and supporting the GPs in the Triage Hub.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required, always in a friendly and kind manner.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Divert telephone calls and take messages, ensuring accuracy of detail and prompt and appropriate delivery.
- Handling collection of repeat prescriptions to patients and chemists.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same before releasing paperwork to patient.
- Enter patient information on to the computer as required by using the registration module or EMIS Appointment System.
- Ensure that all new patients are registered onto the computer system promptly and accurately using own smart cards.
- Support the team in the handling of online consults, internal tasks and Docman mail.
- Undertake necessary admin duties appropriate to the post as requested by the Partners, Team Leader or the Practice Manager.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve.
- Effectively manage own time, workload and resources.
- Deal with general incoming emails to the practice ensuring they reach the appropriate clinician, team or member/s of staff.
- Have the flexibility to support and help with periodic clinics such as flu clinics and have the capacity to share team availability for staff sickness, holidays and extended hours.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Facilitate a DBS check.
- Participate in the induction and training of new team members.
- Meet all CQC requirements for the role including mandatory training and immunisations.
- Adhere to all practice procedures and policies.
- Level 2 qualified. 4+ GCSEs A-C or equivalent and have a natural eagerness to do ordinary things, extraordinarily well.
Salary: £12.80 per hour + NHS pension
GP Medical Receptionist employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land GP Medical Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace GP Medical Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
