Patient Co-ordinator, Band 3 - Gynaecology Oncology in Gloucester

Provide secretarial and administration support including but not limited to the accurate typing of clinics and distribution of all patient related correspondence, ensuring that patient pathways and outcomes are recorded accurately on TrakCare.

To effectively manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant in particular relating to the organisation of Outpatient Clinics/Theatre Lists during Annual Leave, etc.

Fully utilise all outpatient clinic capacity by reviewing new and follow up outpatient waiting lists. Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g., booking investigations, transcription, etc.

Contact patients for admission and negotiate appointments, offering non-clinical help and advice and utilise experience and knowledge of specialist discipline to identify when urgent action may need to be required by medical team for the wellbeing of the patient.

Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.

Co-ordination of staff, equipment, stock, facilities and paperwork (notes) in support of the admissions process.

Working from each Consultants waiting list to book patients within clinical priority and trust waiting time guidelines, liaising with clinical staff.

Liaise with Clinicians regarding appropriate scheduling of patients such as clinical priority, case mix and other key information to ensure the full utilisation of theatre lists.

Process cancellations and re-appoint patients observing trust waiting times. Fully utilise all theatre capacity, maintaining a list of patients who are fit, willing and able to come in at short notice in support of this.

Book HDU/ITU beds as required following the correct protocol.

Responsible for identifying potential breaches against Trust Waiting List Targets and taking timely and appropriate action to avoid the breach, including 28-day breaches for on the day cancelled procedures.

To liaise with Consultants and MDT team with target treatment dates in relation to Cancer Waiting times and pathways.

Arrange pre-assessment appointments for those patients on our waiting list and any other investigations as requested by the clinical team.

Identify through validation and correct erroneous patient records to ensure patients are managed safely along their pathway.

Capture learnings and provide feedback and training to individuals as necessary.

Assist and Support in the induction and training of new colleagues as directed by the Operational Support Manager.

To promote and share best practice with colleagues and peers to ensure highest standards are achieved.

To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained.

Regularly informing the Operational Support Manager about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.

To deal sensitively with patients offering non-clinical help and advice and utilise experience and knowledge to identify when urgent action may need to be required by medical team for the wellbeing of patient.

To provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained and to cover colleagues during absences/annual/sick leave as directed by the Operational Support Manager.

You may also be required to undertake job rotation for cross cover as well as for development and training purposes.