ESS7108Y - Business Customer Service Advisor
HOURS: 37.5 hours per week 08.00 – 17.00 Mondy to Friday
START DATE: Immediate
PERMANENT
INDHS
Nailsworth Office: 01453 832468
www.ess-emp.co.uk
Vacancy – Business and Customer Service Advisor
About the role
Our client is a growing B2B energy supplier, providing power and gas solutions to industrial and commercial customers across the UK. They are looking for a motivated Billing and Customer Service Advisor to join the team. This role would suit someone with strong attention to detail, good communication skills and a willingness to learn. Experience in the energy industry would be helpful, but it is not essential.
Key responsibilities
- Manage and resolve internal and external customer queries within agreed timescales.
- Maintain customer data within the main billing system.
- Contact customers by phone, email and letter where required.
- Review bills and create rebills where needed to support accurate billing.
- Manage electronic billing activity.
- Work with internal teams, including Industry Operations, Customer Payments and Customer Care, to resolve issues.
- Maintain the change of tenancy process.
- Ensure billing procedures are followed and remain compliant.
- Identify billing exception trends and elevate them where required.
- Take responsibility for timely resolution of complaints raised to the Billing team.
- Work in line with billing and call performance KPIs.
- Support other day-to-day activities across Marble Power when needed.
About you
Essential skills and experience
- Strong attention to detail and a commitment to accuracy.
- Confident communication skills, both verbal and written.
- Experience working in an office, customer service, billing or administration environment.
- Good organisational skills and the ability to manage a varied workload.
- Ability to work under pressure.
- Ability to work well as part of a team and independently.
- Good IT skills.
Desirable skills and experience
- Previous experience in the energy industry, utilities, billing or a regulated environment.
- Experience using customer management, billing or finance systems.
- Enthusiasm for a varied role in a growing business.
- Ability to adapt to a changing environment.
Summary
LOCATION: Gloucester, Gloucestershire.
HOURS: 37.5 hours per week 08.00 – 17.00 Mondy to Friday
START DATE: Immediate
SALARY: £25,000pa - £28,000pa
PERMANENT
INDHS
Nailsworth Office: 01453 832468
E: liam.edwards@ess-emp.co.uk
www.ess-emp.co.uk
Vacancy – Business and Customer Service Advisor
About the role
Our client is a growing B2B energy supplier, providing power and gas solutions to industrial and commercial customers across the UK. They are looking for a motivated Billing and Customer Service Advisor to join the team. This role would suit someone with strong attention to detail, good communication skills and a willingness to learn. Experience in the energy industry would be helpful, but it is not essential.
Key responsibilities
- Manage and resolve internal and external customer queries within agreed timescales.
- Maintain customer data within the main billing system.
- Contact customers by phone, email and letter where required.
- Review bills and create rebills where needed to support accurate billing.
- Manage electronic billing activity.
- Work with internal teams, including Industry Operations, Customer Payments and Customer Care, to resolve issues.
- Maintain the change of tenancy process.
- Ensure billing procedures are followed and remain compliant.
- Identify billing exception trends and elevate them where required.
- Take responsibility for timely resolution of complaints raised to the Billing team.
- Work in line with billing and call performance KPIs.
- Support other day-to-day activities across Marble Power when needed.
About you
Essential skills and experience
- Strong attention to detail and a commitment to accuracy.
- Confident communication skills, both verbal and written.
- Experience working in an office, customer service, billing or administration environment.
- Good organisational skills and the ability to manage a varied workload.
- Ability to work under pressure.
- Ability to work well as part of a team and independently.
- Good IT skills.
Desirable skills and experience
- Previous experience in the energy industry, utilities, billing or a regulated environment.
- Experience using customer management, billing or finance systems.
- Enthusiasm for a varied role in a growing business.
- Ability to adapt to a changing environment.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Company: ESS Employment Ltd Salary: £25,000 to £28,000 a year Hours: Full-time Location: Gloucester Working pattern: On-site Job type: Permanent Posting date: 27 Aug 2026 Closing date: 20 Sept 2026
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ESS7108Y - Business Customer Service Advisor in Gloucester employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
