At a Glance
- Tasks: Lead and develop a team to enhance customer satisfaction and service delivery.
- Company: Reputable car dealership in Gloucester with a focus on customer care.
- Benefits: Up to £34,000 salary, OTE of £40,000, and 23 days annual leave.
- Other info: Great career progression opportunities and ongoing training available.
- Why this job: Make a real impact on customer experiences and drive team success.
- Qualifications: Experience in service management or senior advisory roles, strong leadership skills.
The predicted salary is between 36000 - 44000 £ per year.
Our client, a reputable franchise-approved car dealership based in Gloucester, is seeking a highly capable Customer Experience Manager to join their aftersales team.
This is an excellent opportunity for an experienced professional to lead service reception operations, enhance customer satisfaction, and contribute to the dealership’s overall performance.
- Up to £34,000 basic salary (negotiable based on experience)
- OTE of approximately £40,000
- 23 days annual leave plus bank holidays, increasing with service
- Company pension scheme
- Wellbeing support and employee assistance programmes
- Free eye care vouchers
- Discounted vehicle purchase schemes and servicing discounts
- Colleague car benefit offers
- Referral bonus of up to £1,000
- Ongoing manufacturer and in-house training
- Access to a discounted shopping portal
- Long-term career progression opportunities
Duties of a Customer Experience Manager
- Lead, support, and develop the Service Advisor team to ensure high standards of customer service
- Manage daily service reception operations efficiently, maintaining professionalism at all times
- Identify opportunities to improve service delivery and optimise departmental performance
- Build and sustain positive relationships with customers and colleagues as a Customer Experience Manager
- Monitor and manage workloads to ensure tasks are completed to a high standard
- Support the Aftersales Manager in hitting departmental targets
- Uphold the dealership’s reputation for outstanding customer care during all interactions as a Customer Experience Manager
- Drive customer satisfaction and loyalty through proactive service management
Requirements of a Customer Experience Manager
- Current or recent experience as a Service Manager within a smaller dealership environment, or with prior senior Service Advisor experience ready to advance
- Strong leadership and communication skills
- Proactive approach to customer satisfaction and team development
- Ability to motivate and develop team members effectively
- Full UK driving licence with minimal points
- Demonstrable track record of delivering high-quality customer service and team management
- #J-18808-Ljbffr
Customer Experience Manager in Gloucester employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
