At a Glance
- Tasks: Manage customer relationships and coordinate shipments for a seamless experience.
- Company: Join a leading logistics company with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, pension plan, and wellness support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in logistics while enhancing customer satisfaction.
- Qualifications: Experience in logistics and strong communication skills are essential.
The predicted salary is between 29250 - 35750 £ per year.
The Customer Care Specialist (Import) serves as the primary point of contact for import customers, ensuring excellent service throughout the shipment lifecycle and acts as liaison between customers, sales, overseas offices and operational teams.
- How you create impact
- Manage customer relationships and import enquiries.
- Coordinate with operational teams, carriers and overseas offices.
- Monitor shipments and communicate updates and exceptions.
- Resolve customer issues and provide solutions.
- Support customer retention and satisfaction.
- Maintain customer records, SOPs and CRM updates.
- Collaborate with sales teams on growth opportunities.
- Ensure compliance with company procedures and regulations.
- What we would like you to bring
- Experience in freight forwarding, logistics or supply chain operations.
- Strong customer service and communication skills.
- Ability to manage multiple priorities.
- Good problem-solving and analytical skills.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Knowledge of Incoterms and international shipping processes preferred.
- What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise.
You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre.
We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.
All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Sea Logistics Customer Care Specialist in Glasgow employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Customer Care Specialist in Glasgow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Allscreens Nationwide Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Allscreens Nationwide Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Allscreens Nationwide Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sea Logistics Customer Care Specialist in Glasgow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:This is your chance to really connect with the team at Allscreens Nationwide Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Allscreens Nationwide Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Allscreens Nationwide Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Allscreens Nationwide Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
