At a Glance
- Tasks: Support older tenants, promote independence, and coordinate community activities.
- Company: Established housing organisation focused on tenant wellbeing.
- Benefits: Immediate start, potential contract extension, and rewarding work.
- Other info: Varied role with opportunities for personal growth and impact.
- Why this job: Make a real difference in the lives of vulnerable tenants.
- Qualifications: Experience in housing or customer service, strong communication skills.
The predicted salary is between 32040 - 39160 £ per year.
We are currently recruiting for an experienced Retirement Housing Officer to join a well-established housing organisation on an initial 3-month temporary contract.
This is an excellent opportunity for a housing professional with strong customer service skills and experience supporting older or vulnerable tenants within a housing, care or community-based environment.
- Your new role
- Deliver an enhanced housing management service to tenants living in retirement housing accommodation.
- Build positive relationships with tenants, their families and external agencies.
- Promote tenant independence, wellbeing and participation.
- Carry out regular tenant welfare visits and settling-in visits for new residents.
- Signpost tenants to relevant support services and community resources.
- Liaise with Social Work, Health Services, Care Providers and other partner agencies.
- Respond to emergency alarm provider enquiries during working hours.
- Coordinate and support tenant activities and social events.
- Conduct estate inspections and report concerns where required.
- Liaise with maintenance teams regarding repairs and planned works.
- Support tenants with access arrangements for housing management and maintenance visits.
- Provide general administrative support and assist with incoming enquiries as required.
- What you'll need to succeed
- Previous experience working within housing, retirement housing, supported housing or a customer-focused community role.
- Experience supporting vulnerable customers and working with external support agencies.
- Strong communication and relationship-building skills.
- Ability to work independently and manage a varied workload.
- Good IT skills, including Microsoft Office.
- A customer-focused approach with a genuine desire to support tenants and improve services.
- Access to transport to travel between schemes if required.
- What you'll get in return
- Immediate start
- Initial 3-month contract with potential for extension
- Opportunity to make a positive difference within a tenant-focused service
- Varied and rewarding role within the social housing sector
- What you need to do now
If you have experience delivering excellent customer service within housing and enjoy supporting older tenants to live independently, we'd love to hear from you.
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