At a Glance
- Tasks: Handle reservations and provide exceptional guest service in a vibrant hotel environment.
- Company: Join RBH, a top-rated employer in hospitality with a people-first culture.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Other info: Thriving atmosphere with opportunities for career advancement.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Great communication skills and a passion for creating memorable experiences.
The predicted salary is between 11.7 - 14.3 £ per hour.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
AC Hotel by Marriott Glasgow is a contemporary urban retreat located in the heart of the city at 260 George Street, opened in November 2023. The hotel combines modern elegance with warm Scottish hospitality, offering guests a refined experience tailored to both business and leisure travelers. With stylish guest rooms featuring sleek design and thoughtful amenities, AC Hotel Glasgow provides a tranquil base for exploring Glasgow’s vibrant arts, culture, and dining scenes. Guests can unwind in the inviting AC Lounge, enjoy local flavours with a European twist at the hotel’s restaurant Hazel, or make use of flexible event spaces ideal for gatherings and business meetings. Embracing Marriott’s high standards of service with a distinctively local touch, AC Hotel Glasgow delivers a seamless blend of comfort, style, and cultural connectivity.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
Job Summary:
The Reservations Agent plays a key role in driving room revenue and providing exceptional guest service. This position is responsible for handling all reservation inquiries in a timely, professional, and courteous manner while ensuring optimal occupancy and revenue for the hotel. As part of the AC Hotels brand, this role upholds the brand's modern, European-inspired service philosophy.
Key Responsibilities:
- Handle incoming reservation calls, emails, and online booking requests efficiently and professionally.
- Ensure accurate entry of reservation details into the property management system (PMS).
- Communicate effectively with Front Office, Sales, and Revenue teams regarding availability, rates, and special promotions.
- Assist in managing group reservations, including inputting rooming lists, tracking pickup, and coordinating special requests or billing instructions in alignment with sales agreements.
- Collaborate with the Sales team to ensure group blocks are properly maintained and released according to contract terms.
- Maximise revenue by upselling room categories and offering additional services when appropriate.
- Respond promptly to guest inquiries and provide detailed information about hotel facilities, services, and local attractions.
- Maintain knowledge of current rates, packages, and promotions.
- Process modifications, cancellations, and special requests with a focus on guest satisfaction.
- Maintain accurate files and records for audit and reporting purposes.
- Follow Marriott brand standards and guidelines in all interactions.
- Assist with reporting and forecasting as needed.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation and request goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reservations Agent in Glasgow employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
