At a Glance
- Tasks: Lead a team to deliver top-notch hospitality in a vibrant airport lounge.
- Company: Join BaxterStorey, a leader in innovative catering and hospitality.
- Benefits: Enjoy 28 days holiday, free meals, and extensive training opportunities.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Be the face of luxury service and create memorable experiences for travellers.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 13.12 - 13.12 £ per hour.
You will be required to work late shifts only. The earliest start is 11:30 with the latest finish time of 21:30. All shifts are for 8 hours. It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided. As this role is based at Glasgow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
As a Service Supervisor, you’ll be the driving force behind the team's delivery of a seamless, high-end hospitality experience for our passengers. You will:
- Lead & Motivate – Inspire your team to exceed guest expectations
- Deliver Excellence – Ensure top-tier service and presentation standards
- Manage Operations – Oversee smooth lounge functionality and staff training
- Innovate & Improve – Implement new ideas to enhance guest satisfaction
- Work closely with the Lounge Manager to ensure compliance on our SOPs and excellence on our standards and service
What We’re Looking For:
- Proven experience in hospitality, catering, or lounge management
- Strong leadership & people management skills
- A passion for delivering 5-star customer service
- Ability to thrive in a fast-paced environment
- Knowledge of health & safety and food safety standards
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds.
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