At a Glance
- Tasks: Manage housing applications and match applicants to suitable properties.
- Company: Respected Housing Association in Glasgow with a customer-focused team.
- Benefits: Immediate start, competitive hourly rate, and valuable experience.
- Other info: 3-6 month temporary contract with opportunities for growth.
- Why this job: Join a supportive team and make a real difference in the community.
- Qualifications: Experience in housing applications and excellent customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
We are currently working with a respected Housing Association in Glasgow to recruit an Allocations Officer on a temporary basis for a period of 3-6 months.
This is an excellent opportunity for a housing professional with experience in allocations, housing applications and tenancy management to join a busy and customer-focused team.
- Your new role
- Manage housing applications from initial enquiry through to allocation and tenancy commencement.
- Assess housing applications and ensure they are processed accurately in line with the organisation's Allocations Policy.
- Maintain and update housing waiting lists and applicant records.
- Verify application information and supporting documentation.
- Match applicants to suitable properties and make offers in accordance with housing policy and procedures.
- Conduct applicant interviews and provide advice on housing options and rehousing opportunities.
- Liaise with housing management, tenancy sustainment and repairs teams to ensure properties are ready for let.
- Minimise void turnaround times by supporting the efficient allocation of available properties.
- Respond to enquiries from applicants, tenants and partner organisations, providing excellent customer service at all times.
- Work closely with Local Authorities, support agencies and external partners to meet housing needs within the community.
- Maintain accurate records and produce reports relating to allocations, lettings and waiting list activity.
- Ensure all work is carried out in accordance with housing legislation, GDPR requirements and organisational policies.
- What you'll need to succeed
- Previous experience working within a Housing Association, Local Authority or social housing environment.
- Experience managing housing applications, allocations, lettings or housing options services.
- Knowledge of housing legislation, allocations policies and best practice.
- Excellent customer service and communication skills.
- Strong administrative and organisational abilities with a high level of accuracy.
- Experience maintaining housing records and working with housing management systems.
- Ability to manage a busy workload and prioritise competing demands.
- Experience using Home Master or a similar housing management system.
- Knowledge of homelessness legislation and housing options services.
- Experience working with choice-based lettings or common housing registers.
- What you'll get in return
- Immediate start
- 3-6 month temporary contract.
- Opportunity to gain valuable experience within a well-established social housing organisation.
- Supportive and collaborative team environment.
- Competitive hourly rate.
- #J-18808-Ljbffr
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