21051 - Governance Support Manager in Glasgow

Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime? We are recruiting for someone to fill a Governance Support Manager role at Executive Officer Grade. The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing. We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work. This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee spends 50% of their working time in the office and the remainder at home.

The Role: As a member of the CICA Governance Team, the post holder will report to the HEO Governance Managers and play a vital role in delivering a broad range of governance and assurance activities across the organisation.

Key Responsibilities:

• Other data-related requests from police and other agencies
• Internal queries regarding data protection and information security
• Data Security Incident referrals
• Responding to email queries from internal or external agencies
• Monitoring of shared mailboxes
• Maintenance of workflow trackers to ensure timescales are met, provision of guidance to the Governance Support Officer, and escalation of complex requests to the Governance Manager where appropriate
• Supporting the Governance Managers and Senior Governance Manager in maintaining effective corporate governance across the organisation

Excellent written and verbal communication skills with an ability to explain complex information in a clear and simple way to a variety of audiences. Excellent organisational skills. Excellent analysis and investigative skills. Knowledge of Criminal Injuries Compensation Schemes. Practical experience of applying data protection principles (such as Subject Access Requests and Freedom of Information Requests).