At a Glance
- Tasks: Be the first point of contact for emergency calls and provide vital support to callers.
- Company: Join the South East Coast Ambulance Service NHS Foundation Trust, a caring and supportive team.
- Benefits: Competitive salary, flexible hours, generous leave, and a Blue Light discount card.
- Other info: Comprehensive training provided in a friendly environment with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills in a high-pressure environment.
- Qualifications: Empathy, strong communication skills, and the ability to work under pressure are essential.
The predicted salary is between 13.17 - 13.17 £ per hour.
Your NHS needs YOU! Why apply for this role? Our 999 Emergency Call Handlers (Emergency Medical Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. You are the first person our patients speak to when they call 999 in an emergency.
What makes a great 999 Emergency Call Handler (Emergency Medical Adviser)?
- Our 999 Emergency Call Handlers are all caring and empathetic
- They all have great communication skills
- They're all happy and able to work flexibly
As a SECAmb 999 Emergency Call Handler, you are the first point of contact and are responsible for ensuring the correct information is obtained from the caller, whilst offering advice or reassurance sometimes under difficult circumstances. You will enter details into a computer system about the patient and their condition which categorises the seriousness of their illness or injury to ensure the patient receives the most appropriate care from us, this may be an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway or self-care advice.
We will provide full training in a warm, friendly environment in our Emergency Call Centres. Our comprehensive training programme:
- 9 weeks full time training
- Is full time, even for part time applicants
- Has a ‘must’ attend policy due to you obtaining your Pathways licence
- Comprises of 3 weeks of Monday to Friday classroom training, then observing and mentoring periods within the working environment for a further 6 weeks before you go “live”
This is a fully office-based role at our NHS 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45–60 minutes’ commuting distance. Applications outside this distance will not be progressed. As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. If you have a requirement to work nights ONLY, this can also be catered for.
What we can offer you:
- Competitive salary of £25,760 - £27,476 (£13.17 per hour) with the extra earning potential with unsocial hours.
- Unsocial hours enhancements - For all hours that you work between 8pm and 6am Monday – Friday and all-day Saturday you will earn a shift bonus which means you will earn approximately £17.78 per hour. For Sundays and Public Holidays, you will earn approximately £22.26 per hour.
- 35 days’ annual leave inclusive of Bank Holidays (pro rata)
- Flexible working hours on a rota pattern
- Free parking
- Blue Light discount card
- Generous NHS Pension Scheme
- Award winning Wellbeing hub
- Staff networks
- Training and development
- Salary Sacrifice schemes for cars or push bikes
- Access to occupational health
- Enhanced DBS check
- Bonus scheme
Responsibilities & Requirements
Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment. You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
Further Information
The interview process will consist of 6 Multi Mini Interview's (MMI's) and a tour of the Emergency Operations Centre. Prior to the assessment day you will be asked to complete an online Psychometric test. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.
Proud member of the Disability Confident employer scheme.
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