Food & Beverage Team Member - Casual Daytime & Seasonal in Gateshead

Company: North Music Trust

Salary: National minimum wage incl. 12.07% holiday pay

Deadline for applications: 12 noon, Wednesday 26th August 2026

Reports to: Food and Beverage Manager – Operations, Food and Beverage Duty Managers

Location: The Glasshouse International Centre for Music

Working hours: Daytime casual contract incl. evening and weekends, Seasonal casual contract incl. evening, weekends, and across

About The Glasshouse International Centre for Music:

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum-selling performers. And where youth choirs and tambourine-shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia. Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top-notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live-streamed performances and digital lessons.

About you:

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

About the role:

• Daytime: As part of our daytime team, you’ll mainly work in the Café, which is open to the public from Wednesday to Sunday. You’ll help keep things running smoothly, making sure our customers get a friendly welcome and a great experience.
• Seasonal: Our busiest time of year is the run-up to Christmas, and that’s when we need a few extra pairs of hands. As part of our seasonal team, you’ll work across our café, bars and restaurant, helping us keep service running smoothly.

It would be great if you had experience in:

• Café, bar or restaurant work
• Fast-paced hospitality industry

Skills and knowledge of:

• Efficient and positive working attitude

It also helps if you have:

• A willingness to learn and work hard
• Passion for hospitality

You’ll be responsible for:

• Serving customers on our café, bars and restaurant
• Maintaining a high standard of cleanliness across all areas
• Delivering a high quality service for a great customer experience

But don’t worry if you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development:

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it. This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion:

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves. Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

For example, we would love to hear from you if you:

• Are D/deaf.
• Have a disability, learning difficulty or significant long-term health condition which affects your daily life.
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others).
• Grew up in a family receiving Universal Credit or state benefits.
• Have ever lived in council or social housing or been on the housing register.
• Have ever lived in sheltered accommodation or experienced homelessness.
• Experienced being in care at any point in your life.
• Have been a refugee or asylum seeker.
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced challenging circumstances.

Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk:

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across our workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work:

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Closing date for applications: Wednesday 26th August

Interview date: Thursday 3rd September