Credit Control Administrator in Gateshead

Westray Recruitment Group is delighted to be recruiting for a Credit Control Administrator on behalf of a well-established and highly respected North East business.

This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional service to its customers while providing a supportive and collaborative working environment for its employees.

What's in it for you?

• - Temporary/ Ongoing position
• - Monday to Friday working hours 9am-5pm
• - Based in Team Valley - great transport opportunities
• - On-site parking
• - Supportive and friendly team environment
• - Opportunity to develop your skills within a busy finance function
• The Business

Our client is a leading distributor operating across the North East and beyond, supplying a diverse customer base with high-quality products and exceptional service.

With decades of success behind them, they have built a strong reputation for reliability, customer focus, and investing in their people.

Due to continued growth, they are looking to strengthen their Accounts team with the appointment of an organised and detail-focused Credit Control Administrator.

The Role

As a Credit Control Administrator, you will play a key role in supporting the day-to-day operations of the Accounts function, ensuring customer payments are processed accurately and account records are maintained to the highest standard.

Key responsibilities will include

• - Managing daily cash office activities, including cash handling and reconciliation
• - Processing customer payments including cash, cheques, direct debits, debit cards and credit cards
• - Accurately posting and allocating payments to customer accounts
• - Investigating and resolving unallocated payments in a timely manner
• - Opening new customer accounts and maintaining existing account information
• - Preparing and issuing direct debit documentation, trade references and customer account packs
• - Producing reports and supporting the wider sales and management teams with account information
• - Managing customer account queries via telephone and email
• - Processing customer credit notes and account adjustments
• - Taking customer card payments and resolving payment-related issues
• - Liaising with customers, drivers, sales teams and operational departments to resolve account queries
• - Supporting credit control activities and providing cover when required
• - Maintaining accurate records and ensuring compliance with company procedures and financial processes
• - Providing general administrative support to the Accounts department
• The Person

To be successful in this role, you will possess

• - Previous experience within a finance, accounts, credit control or financial administration role
• - Strong administrative and organisational skills with excellent attention to detail
• - Experience processing payments and maintaining accurate financial records
• - Excellent communication skills, both written and verbal
• - A professional and customer-focused approach
• - Strong problem-solving abilities and the confidence to investigate and resolve account queries
• - Good working knowledge of Microsoft Office applications, particularly Excel
• - The ability to manage multiple priorities and work to deadlines
• - A proactive and flexible approach to work
• - The ability to work independently as well as part of a team
• - A confident and professional telephone manner
• - Previous experience within a credit control environment would be highly advantageous, although candidates with strong accounts administration experience will also be considered.
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