At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences in a vibrant hotel environment.
- Company: The Cumberland, a contemporary music-inspired hotel in the heart of London.
- Benefits: Competitive salary, career development, discounts, wellness support, and recognition programs.
- Other info: Inclusive workplace with a commitment to diversity and community engagement.
- Why this job: Join a dynamic team where every day is an opportunity to make a real impact.
- Qualifications: Proven leadership skills, attention to detail, and excellent communication abilities.
The predicted salary is between 28103 - 34348 £ per year.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
We’re searching for an inspiring manager who embodies creativity, adaptability, and a real commitment to excellence in guest service. In this role, you’ll take pride in overseeing the Reception, Concierge, Guest Relations, and Nights teams, bringing a cohesive, seamless experience to each guest. Your natural talent for motivating and developing your team will help us create memorable moments for our guests while driving excellence in service. Collaborating with other departments, you’ll ensure that every detail is managed with care, working together to build a guest journey that’s as efficient as it is welcoming. You’ll also be instrumental in leading the team to exceed sales targets, work within budget, and address client concerns proactively—all while championing a positive, inclusive environment where team members thrive and grow.
What you’ll bring:
- A track record of creative, inspiring leadership and team development
- An eye for detail, ensuring that every element enhances the guest experience
- Excellent communication skills and a collaborative approach
- Strong analytical skills with a focus on performance and improvement
- Knowledge of Opera (beneficial, but not essential)
If you are ready to bring your unique flair to a team committed to exceptional hospitality, we invite you to apply and lead with us in a role where every day is an opportunity to make an impact.
What you’ll get in return:
- Great staff areas to recharge in
- Wholesome meals on duty
- Pension and healthcare schemes
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing - Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks - Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend - Earn up to £1000 when friends join our team.
- Interest-Free Loans - Season ticket loans to make commuting easier.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line - Free, confidential advice, Be Well Platform - Our Online fitness and wellness resources, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community - ‘Wonderful People’ Awards - Monthly, quarterly, and annual recognition, Social & Seasonal Events - Fun, inclusive celebrations, People Council - A platform for every voice, Paid Volunteering Days - Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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