At a Glance
- Tasks: Provide top-notch customer service and manage fleet service enquiries.
- Company: Join a well-established Fleet Management company known for staff retention and growth.
- Benefits: Earn £25,692, enjoy 4 days on/4 days off, and access great perks.
- Other info: Enjoy increased holiday with service and free onsite parking.
- Why this job: Work half the year and still progress your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 32400 - 39600 £ per year.
Salary - £25,692 plus great career progression, you only work for half of the year!
Working hours – 4 days on 4 days off, Rotating Shifts 5:30-4:30/ 1pm till midnight
Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?
My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton.
Company benefits
- Cycle to work scheme
- Recruitment Incentive Awards
- Increased holiday with service
- Free onsite Parking
- To personally provide excellent standards of customer service
- Understand and demonstrate tremendous customer care and rapport building
- Display good listening skills to identify customer needs
- Deal with all internet, email and phone enquiries
- Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
- Work as part of a team to achieve personal and department objectives
- Manage, respond and log all incoming email enquiries on appropriate systems
- Keep and update reports and call logs
- Customer service experience – within a contact centre or retail / sales
- Customers first contact
- Dealing with emergency breakdowns and general defects/compliance events
- Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
- Ability to prioritise and identify services required for warranty, damage.
- Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
- Understanding compliance importance
- Excellent communication skills – via phone and email
- Ability to adapt and work well with people
- Well-spoken and uses professional and polite mannerisms
- Dedication – longevity and / or progression within the company
- Good IT skills and understanding of Microsoft packages particularly Excel
Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.
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Fleet Service Advisor employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fleet Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
