At a Glance
- Tasks: Help your community by providing essential financial advice and support.
- Company: Join Citizens Advice Mid Mercia, a trusted organisation making a real difference.
- Benefits: Enjoy 28 days holiday, flexible working, and full training opportunities.
- Other info: Hybrid working model with potential for career progression.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in financial advice and strong communication skills are essential.
The predicted salary is between 26303 - 26303 £ per year.
Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are currently seeking an experienced Financial Wellbeing Adviser to join our team. You will be working for our Financial Inclusion programme and focus on supporting Orbit customers both telephone and face to face exclusively with:
- Money advice with income maximisation
- Welfare benefits advice and take-up work
- Energy Advice and Support
Casework is expected to help navigate the customer through a full journey. Full training and support will be given to the successful candidate to enable them to carry out their role.
Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
- To interpret information and present options to clients.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities.
What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 months full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
The essentials:
- Salary: £24,784.50 - £26,303 per annum
- Hours: 37.5 hours per week
- Location: Hybrid working between Home and one of Orbit’s Hubs at Erith DA8 3PY or Margate CT9 1DX with occasional travel to Citizens Advice Office in Derby
- Contract: Fixed Term until 31.03.2027 with a possible extension dependent on funder requirements
We are a Disability Confident Employer. Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
Financial Wellbeing Adviser employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
