Child Maintenance Service - Service Centre Support Team Member in Falkirk

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

The Child Maintenance Service (CMS) employs around 5,000 colleagues based across 7 UK Service Centre sites, alongside colleagues from other DWP directorates. The Service Centre Support Team works collaboratively with teams across CMS and with external partners to provide vital site-wide support services for all colleagues and directorates at the Service Centre. As a key member of that team, you will help ensure the workplace is safe, healthy, efficient, and well maintained, so that all colleagues on site can focus on delivering a great service to customers.

In this role, you will:

• Make sure the site follows health and safety law, keep risk assessments up to date, and support emergency and evacuation procedures. You will approach safety with diligence, attention to detail, and a proactive attitude, helping to protect the wellbeing of everyone on site.
• Create and maintain business continuity and incident management plans, covering all site occupants, test these plans regularly, and support the management of incidents when they happen. You will foster a collaborative environment, encourage open communication, and remain calm and solution-focused during disruption.
• Plan and deliver site projects, involving all stakeholders, and tracking progress to deliver a high-quality professional service on time. You will show adaptability, resilience and a commitment to delivering results through teamwork.
• Manage day-to-day site operations, working with external partners and suppliers, to keep the site secure, resolve problems, and coordinate building projects. You will uphold high standards of professionalism, treat all partners with respect, and take the initiative to resolve issues promptly.
• Manage site space for all teams, working with Estates and other groups to make sure everyone has what they need to do their job and plan and oversee office moves as needed. You will practise empathy and inclusivity, ensuring the needs of all occupants are considered and addressed, and use strong interpersonal skills, active listening, and a constructive approach to resolving conflict.
• Support CMS priorities by helping with recruitment, sharing local communications, and making sure staff complete mandatory training. You will be supportive, approachable, and motivated to help others develop and succeed.
• Build strong relationships with colleagues and stakeholders, working closely with internal and external partners, contractors, and suppliers, to promote trust, collaboration, and a positive workplace culture through clear communication and mutual respect.

Important: During your initial period of training and upskilling you may be required to work continuously from your permanent office location.

Proud member of the Disability Confident employer scheme.