At a Glance
- Tasks: Lead a dynamic spa team and ensure exceptional guest experiences every day.
- Company: Join a popular spa within a vibrant hotel environment.
- Benefits: Enjoy competitive pay, discounts, wellness initiatives, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and a supportive work culture.
- Why this job: Make a real impact in a luxury spa while developing your leadership skills.
- Qualifications: Experience in beauty therapy and strong sales skills are essential.
The predicted salary is between 13.52 - 13.52 £ per hour.
Rate of Pay / Hours: £13.52ph / 32 hours over 4 days
Type of Contract: Permanent position
Spa Supervisor required for our popular Spa. The Spa Supervisor is responsible for supporting the Spa Manager in the day-to-day operation of the spa, ensuring exceptional guest experiences, high operational standards, and effective team performance. The Spa Supervisor acts as the Spa Manager’s deputy, taking responsibility for the smooth running of the spa in the manager’s absence.
Key Responsibilities
- Support the Spa Manager with the daily operation of the spa, ensuring all areas are presented to the highest standards.
- Lead, motivate, and support the spa team to deliver outstanding customer service and treatment experiences.
- Act as the first point of contact for the team during each shift, providing guidance, coaching, and problem-solving support.
- Take full responsibility for the operation of the spa in the Spa Manager’s absence, making operational decisions to ensure business continuity.
- Monitor treatment schedules, therapist productivity, and staffing levels to maximise efficiency while maintaining excellent guest care.
- Conduct daily opening and closing procedures, ensuring all operational and health & safety checks are completed.
- Handle guest feedback, complaints, and service recovery professionally, ensuring positive outcomes wherever possible.
- Support the Spa Manager with team training, induction, coaching, and performance development.
- Assist with stock ordering, stock control, and retail merchandising to ensure adequate product levels and attractive displays.
- Encourage and support retail sales and spa package upgrades, helping the team achieve monthly targets.
- Ensure compliance with company policies, brand standards, hygiene procedures, and health & safety legislation.
- Assist with administrative duties, including rota management, payroll information, reporting, and maintaining accurate records where required.
- Liaise effectively with other hotel departments to ensure seamless guest experiences.
- Promote a positive, professional, and collaborative working environment at all times.
Key Skills and Attributes
- Previous experience within a luxury spa or hospitality environment.
- Leadership or supervisory experience with the ability to motivate and develop a team.
- Excellent organisational skills.
- Strong guest service focus with the ability to resolve issues confidently and professionally.
- Ability to prioritise workload and remain calm under pressure.
- Commercial awareness with an understanding of retail and treatment revenue.
- Flexible, reliable, and willing to lead by example.
- Competent with spa booking systems and Microsoft Office.
- Must be willing to work long days and weekends.
Qualifications
- Must be level 2 & 3 or equivalent in Beauty Therapy.
- Strong Sales skills to upsell additional services or products.
- Strong communication skills, both verbal and written.
- Ability to assess clients’ needs and customise treatments accordingly.
Please note this job description is not exhaustive, and additional duties may be assigned as needed.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
- Wagestream giving instant access to your pay as it’s earnt.
- Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme– free, confidential advice available 24/7 to you and your family.
- Our Sustainability Goals: 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- Moved to a chemical free cleaning system in our bedrooms and public areas.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Spa Supervisor in Exeter employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor in Exeter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Supervisor in Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
