At a Glance
- Tasks: Lead a team to deliver impactful money advice services for those in crisis.
- Company: Join Navigate, a supportive and innovative organisation dedicated to financial resilience.
- Benefits: Enjoy a competitive salary, hybrid working, and a focus on staff wellbeing.
- Other info: Be part of a dynamic team committed to continuous improvement and client support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in money advice or casework, with strong leadership abilities.
The predicted salary is between 31398 - 32666 £ per year.
- Money Advice Team Leader - Crisis and Resilience Fund
- Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
- Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
- Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
- Provide guidance and support on complex casework, safeguarding concerns and risk management.
- Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.
- Specialist Casework
- Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
- Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
- Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
- Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
- Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate.
- Quality Assurance and Compliance
- Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
- Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
- Ensure accurate and timely recording of casework using Advice Pro and associated digital systems.
- Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
- Support preparation for contract monitoring, audits and quality inspections.
- Partnership Working
- Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
- Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Build strong relationships with local agencies to improve referral pathways and client outcomes.
- Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
- Support collaborative problem-solving and contribute to the ongoing development of the partnership.
- Service Delivery and Performance
- Ensure timely allocation of referrals according to client need, complexity and risk.
- Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
- Monitor performance against contractual targets, quality standards and key performance indicators.
- Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
- Identify emerging trends, unmet need and opportunities to improve service delivery.
- Outreach, Innovation and Continuous Improvement
- Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
- Support the implementation of new systems, digital technologies and service improvements across the partnership.
- Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
- Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.
- Safeguarding and Risk Management
- Ensure safeguarding policies and procedures are fully implemented across the service.
- Provide advice and escalation support for safeguarding concerns and high-risk cases.
- Promote safe working practices for staff delivering home visits, outreach and community-based support.
- Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
- Proud member of the Disability Confident employer scheme
- Money Advice Team Leader - Crisis and Resilience Fund
- Company: Navigate
Location: Exeter, EX1 1JN Working pattern: Hybrid - 3 days remote Job type: Contract Posting date: 18 Aug 2026 Closing date: 11 Sept 2026
Summary
Key Responsibilities
- Lead Wis£rmoney's delivery of the Exeter Crisis & Resilience Fund service, ensuring a high-quality, person-centred service that reflects the partnership's shared values and objectives.
- Line manage and support Client Liaison Officers (2) and Money Advice Caseworkers (2), providing regular supervision, reflective practice, coaching and annual appraisals.
- Promote a positive, supportive team culture that prioritises staff wellbeing, continuous learning and high-quality client outcomes.
- Provide guidance and support on complex casework, safeguarding concerns and risk management.
- Lead by example, demonstrating relationship-based, trauma-informed approach to supporting people experiencing financial hardship.
- Specialist Casework
- Manage a small caseload of clients with complex financial circumstances requiring specialist intervention.
- Deliver FCA-regulated debt advice, welfare benefits advice, budgeting support, income maximisation and advocacy.
- Develop personalised support plans that address both immediate financial crisis and longer-term resilience.
- Negotiate with creditors, landlords, utility providers and statutory agencies to achieve the best possible outcomes for clients.
- Support clients to access appropriate debt solutions, including Debt Relief Orders and bankruptcy where appropriate.
- Quality Assurance and Compliance
- Ensure all advice delivered by Wis£rmoney meets FCA requirements, Advice Quality Standard expectations and organisational policies.
- Carry out regular case reviews, file audits and quality assurance checks to maintain consistently high standards.
- Ensure accurate and timely recording of casework using Advice Pro and associated digital systems.
- Promote excellent information governance, GDPR compliance and safeguarding practice throughout the service.
- Support preparation for contract monitoring, audits and quality inspections.
- Partnership Working
- Act as Navigate's operational lead within the Exeter Crisis & Resilience Fund partnership.
- Work collaboratively with Churches Housing Action Team, Encompass Southwest, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Build strong relationships with local agencies to improve referral pathways and client outcomes.
- Represent Wis£rmoney at partnership meetings, operational groups and multi-agency forums.
- Support collaborative problem-solving and contribute to the ongoing development of the partnership.
- Service Delivery and Performance
- Ensure timely allocation of referrals according to client need, complexity and risk.
- Maintain oversight of client journeys, ensuring seamless transitions from crisis intervention to longer term resilience support.
- Monitor performance against contractual targets, quality standards and key performance indicators.
- Contribute to contract monitoring reports and evaluation, ensuring outcomes and impact are accurately recorded.
- Identify emerging trends, unmet need and opportunities to improve service delivery.
- Outreach, Innovation and Continuous Improvement
- Promote innovative approaches that improve accessibility, efficiency and client outcomes while maintaining personalised support.
- Support the implementation of new systems, digital technologies and service improvements across the partnership.
- Encourage reflective practice and continuous improvement, identifying opportunities to strengthen processes and remove barriers for clients.
- Keep up to date with changes in legislation, regulation and best practice relating to money advice, welfare benefits and financial inclusion.
- Safeguarding and Risk Management
- Ensure safeguarding policies and procedures are fully implemented across the service.
- Provide advice and escalation support for safeguarding concerns and high-risk cases.
- Promote safe working practices for staff delivering home visits, outreach and community-based support.
- Foster a culture where safeguarding, professional curiosity and client wellbeing underpin every aspect of service delivery.
- Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Team Leader - Crisis and Resilience Fund in Exeter
✨Dive into Local Community Groups
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✨Showcase Your Passion and Expertise
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We think you need these skills to ace Money Advice Team Leader - Crisis and Resilience Fund in Exeter
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Allscreens Nationwide Ltd:Before hitting send, make sure to tailor your application specifically to Allscreens Nationwide Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
