At a Glance
- Tasks: Join a supportive team to manage admin tasks and deliver excellent customer service.
- Company: Brook Street, partnering with the Animal & Plant Health Agency.
- Benefits: Flexible hours, competitive pay, and potential for contract extension.
- Other info: Guaranteed interview for veterans and military spouses; strong focus on career development.
- Why this job: Make a difference while gaining valuable experience in a fast-paced environment.
- Qualifications: Organised, detail-oriented, and comfortable with customer interactions.
The predicted salary is between 13.47 - 13.47 £ per hour.
Salary
£13.47 per hour
Contract Type
Part time Temporary assignment for 3 months with a possibility for extension.
Hours
Flexible days - Must work Fridays. Other day/s can be decided by worker and client. 18.5 hours per week. 2 longer days or 3 shorter days
Clearance
Basic DBS
Training
- Buddy or shadowing system
- Join a Team That Makes a Difference
- Brook Street in partnership with the
- Animal & Plant Health Agency - (APHA) has a fantastic opportunity to join their team as an
- Admin Officer
- We are looking for a highly organised and detail-oriented
Admin Officer to join a friendly and supportive team within a fast-paced operational environment.
This is an excellent opportunity for someone who enjoys administration, customer service, and working with financial information while supporting important operational activities.
Key Responsibilities
- Service Delivery
- Deliver core business unit functions within agreed timescales and performance standards.
- Accurately input and maintain data across multiple systems.
- Ensure compliance with Data Protection regulations and internal procedures.
- Adapt to changing priorities and support wider team activities when required.
- Work collaboratively to achieve team objectives and resolve operational challenges.
- Administration
- Manage designated administrative processes and ensure tasks are completed accurately and on time.
- Monitor shared inboxes and provide administrative support across the team.
- Handle telephone and email enquiries, resolving issues wherever possible.
- Maintain accurate records and follow established procedures.
- Provide guidance and support to colleagues and external customers.
- Attend meetings and training sessions as required.
- Customer Service
- Build positive relationships with stakeholders, delivery partners, and customers.
- Respond to enquiries professionally, providing clear and accurate information.
- Manage customer expectations and deliver a high standard of service.
- Maintain accurate customer records and update internal systems.
- Identify opportunities to improve processes and operational efficiency.
- Share best practices and contribute to service improvements.
- Support the implementation of new ways of working across the team.
About You
We're looking for someone who is
- Highly organised with excellent attention to detail.
- Comfortable working in a busy, fast-paced environment.
- Confident handling sensitive personal and financial information.
- Able to work effectively with multiple teams and stakeholders.
- A strong communicator with excellent written and verbal skills.
- Customer-focused with a proactive approach to problem-solving.
- Adaptable, flexible, and willing to learn new processes.
- Previous administrative experience within a busy office environment.
- Strong IT skills, including Microsoft Office applications.
- Basic Excel knowledge (formulas and advanced functions are not required).
- Experience using shared mailboxes and data management systems.
- Excellent accuracy and attention to detail.
- Ability to prioritise workload and meet deadlines.
- Strong interpersonal and customer service skills.
- Experience working with financial processes, invoicing, or payments.
- Experience handling sensitive or confidential information.
- Knowledge of Share Point or similar systems.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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