At a Glance
- Tasks: Provide exceptional customer service via calls, emails, and live chat.
- Company: Join a leading customer experience centre in Milton Keynes.
- Benefits: Earn £12.85 per hour, with £15.42 from 7pm, plus bonuses and perks.
- Other info: Enjoy hybrid working, gym discounts, and fun breakout areas.
- Why this job: Kickstart your career in a supportive team with clear pathways to permanent roles.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 12.85 - 12.85 £ per hour.
Milton Keynes | Temporary to Permanent | Immediate Start
£12.85 per hour + Evening Premium (£15.42 per hour from 7pm to Midnight)
Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment?
Tate Recruitment is currently recruiting for Evening Customer Service Advisors to join a leading customer experience centre based in Milton Keynes. This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits.
Working Hours
- Choose from one of the following shifts: 6:00pm - Midnight or 3:00pm - Midnight, Tuesday to Saturday, or Sunday to Thursday
Pay Rate
- £12.85 per hour up to 7pm
- £15.42 per hour from 7pm to Midnight
Start Date
- Monday 7th September
Training
Successful candidates must be available to attend a mandatory two-week training programme: Monday to Friday, 11:00am - 8:00pm. Important: You must be able to commit to the full training period and have no holidays booked during your first six weeks of employment.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience.
Key responsibilities include:
- Handling inbound customer calls, emails and live chat enquiries
- Supporting customers who wish to place orders
- Assisting with queries relating to existing orders
- Advising customers on current promotions, offers and discounts
- Answering questions regarding deliveries, returns and cancellations
- Resolving customer complaints and enquiries efficiently
- Delivering a first-class customer experience every time
About You
We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people. Ideally, you'll have:
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong problem-solving skills
- Good IT and administration skills
- The ability to work effectively in a fast-paced environment
Temporary to Permanent Opportunity
For the first three months, you will be employed through Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client. From day one of your permanent contract, you'll enjoy:
- Hybrid working opportunities (following probation)
- Monthly bonus opportunities
- 28 days holiday including Bank Holidays, increasing with service
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Modern breakout areas with pool tables and table tennis
- Free tea and coffee on site
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Evening Customer Services employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Evening Customer Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
