At a Glance
- Tasks: Respond to patient queries and manage appointment requests while maintaining confidentiality.
- Company: Join Operose Health, a leader in transforming primary care with a compassionate approach.
- Benefits: Enjoy 27 days annual leave, wellbeing services, and a car benefit scheme.
- Other info: Flexible hours and opportunities for professional development await you!
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 12.8 - 12.8 £ per hour.
- Job title
- Receptionist/Administrator
- Location
- Leecon Way & Hawkwell Surgery (Working across both sites)
- Salary
- Hours
- 20.5 hours (flexible)
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale.
It is our purpose to improve access, outcomes and patient experience.
Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
- Main Responsibilities
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
- Ideal Candidate
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidently and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package Description
27 days annual leave plus bank holidays pro rata.
Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
Benefits
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
- #J-18808-Ljbffr
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