At a Glance
- Tasks: Assist customers with orders and resolve queries in a fast-paced environment.
- Company: Join ESS Employment Ltd, a supportive and inclusive workplace.
- Benefits: Earn £13 per hour with full-time hours and a friendly team.
- Other info: Immediate start available with opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13 - 13 £ per hour.
We are recruiting a Customer Service Agent for our valued client in Stonehouse, Gloucestershire.
You will receive group telephone calls, place group orders and answer customer enquiries. Assist customers with access to the products and sign post customers to other departments, when required. Placing of orders onto 3 separate electronic systems and liaising with other departments to ensure orders are processed, dispatched and accounted for. Dealing diligently with customer complaints, queries and concerns and recording activity to ensure a quick resolution.
Reporting to the Customer Service & HR Manager you will:
- Efficiently answer the telephone to customers new and existing.
- Take orders from customers over the telephone and process the orders received electronically via ticket system.
- Assist customers with placing orders and advise/monitor of stock levels.
- Input orders on to order processing system and process through to completion.
- Ensure orders are dispatched on time and delivered satisfactorily.
- Assist customers with any query/complaint they may have and do everything possible to ensure customer leaves satisfied.
- Deal with and solve customer queries regarding orders, i.e. shortages, damages, out of stocks items, pricing queries.
- Liaise with logistic colleagues regarding delivery & despatch issues.
- Communicate regularly with Representatives to ensure excellent customer service.
Other general office duties as required.
General Duties & Responsibilities:
- Promote equality and diversity and implement Equal Opportunities Policy.
- Comply with Health & Safety policy and procedures at all time in the workplace.
- Take an active part in the performance review process and required training.
- Carry out the duties and responsibilities of the post at all times in compliance with policies and legislative requirements.
The duties and responsibilities in this job description are not exclusive or exhaustive and the post holder will be required to complete such duties as may reasonably be expected within the scope and grade of the post.
Proud member of the Disability Confident employer scheme.
ESS7098N - Customer Service Agent employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land ESS7098N - Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ESS7098N - Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
