At a Glance
- Tasks: Support local services by collecting vital income and assisting customers with enquiries.
- Company: Join the Shared Revenues and Benefits Service for Blackpool and Fylde Councils.
- Benefits: Mileage paid, supportive team, and opportunities for skill development.
- Other info: Field-based role with independence and potential for career growth.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 23400 - 28600 £ per year.
An exciting opportunity has arisen to join the Shared Revenues and Benefits Service for Blackpool and Fylde Councils as an Enquiry and Collection Officer.
We are looking for an enthusiastic, motivated and customer-focused individual to help deliver an effective and efficient revenues service, supporting the collection of income that is vital to funding local services.
As an Enquiry and Collection Officer, you will visit residential and commercial properties across Blackpool and Fylde, investigating liability and occupancy issues, maintaining accurate Council Tax and Business Rates records, and supporting the collection and recovery of local taxation.
You will provide advice and assistance to customers, negotiate payment arrangements, and help ensure accounts are administered correctly.
The role is largely field-based and involves working independently for much of the working day.
You will need a full UK driving licence and access to a vehicle for business use. Mileage will be paid.
We are looking for someone with excellent communication and customer service skills who can build positive relationships with people from a wide range of backgrounds.
You will be confident investigating and resolving enquiries, handling sensitive information appropriately, and dealing with challenging situations in a calm, professional and empathetic manner.
You should have experience of working in a busy customer-focused environment and be comfortable using a range of IT systems and Microsoft Office applications.
Knowledge of Council Tax, Business Rates or revenue collection would be advantageous, although training and support will be provided for the successful candidate.
In return, you will join a supportive and friendly team committed to delivering excellent services to residents and businesses across Blackpool and Fylde.
This is an excellent opportunity for someone looking to develop their skills and build a rewarding career within Revenues and Benefits.
Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one?
Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.
This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS).
This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.
#J-18808-Ljbffr
Enquiry And Collection Officer employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry And Collection Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Allscreens Nationwide Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Allscreens Nationwide Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Enquiry And Collection Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Allscreens Nationwide Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Get to Know Public Sector Values
Before your interview with Allscreens Nationwide Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Allscreens Nationwide Ltd.
