At a Glance
- Tasks: Be the friendly voice for customers, providing top-notch service and support.
- Company: Join a leading Financial Services firm with a supportive team environment.
- Benefits: Earn £13.50 per hour, enjoy holiday pay, and potential for long-term contracts.
- Other info: Full-time hours, Monday to Friday, with opportunities for career growth.
- Why this job: Make a difference in customer experiences while developing your professional skills.
- Qualifications: Experience in a contact centre is a plus; strong communication skills are essential.
Based at South Gyle, this is a fully office-based role with free parking. It is a full-time position, Monday to Friday, from 9:00am to 5:00pm. These are long-term temporary contracts for a minimum of 9 months, with strong potential to be extended and may become permanent. The pay rate is £13.50 per hour plus holiday pay.
Search Consultancy is currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Advisors to work in their Front Office contact centre. Please note that as these roles will be working within Financial Services, candidates must be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.
The successful candidates will be responsible for the following:
- Acting as the first point of contact for both advisors and customers via telephone calls and digital channels
- Supporting with outbound customer contact where required
- Delivering the best possible customer service at all times
- Supporting customers with using digital options where required and explaining self-service options
- Identifying opportunities for process improvements in the team
- Logging information accurately on internal systems
In order to be considered for these roles, your skills and experience should include:
- Previous experience working in a professional contact centre environment, preferably within Financial Services
- Any candidates with experience including working with or exposure to ISA's, SIPP's, and bonds would be advantageous, however, this is not essential
- Excellent communication skills, both written and verbal
- Excellent organisational skills and attention to detail, with the ability to manage a busy workload effectively
- Experience of working to targets, deadlines, or SLA's
- Solid IT skills, including the use of Word and Excel
Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
Customer Service Advisor in Edinburgh employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
