EBME Technician - EPR Integration

Medical Device Integration to EPIC EPR system. To work as an EBME technician and oversee EBME technicians and equipment library staff, and provide day to day supervision of the EBME Department. To be the first point of contact for resolving & advising on complex faults reported by EBME technicians. To use specialised technical knowledge and experience to repair, maintain and service complex and patient critical medical equipment used for the diagnosis and treatment of patients. Communicate with clinical users & technicians to gain full understanding of the nature of fault or problem with the medical equipment. Assess the seriousness of the issues, respond appropriately to the urgency of the requests, and convince senior clinicians and heads of departments on plan of actions. Maintain accurate, complete and timely records of all work on the EBME electronic record systems and ensure technicians are compliant. Monitor & maintain performance targets for EBME, and produce & present Key Performance Indicator (KPI) reports to ward managers and other senior managers on a monthly basis. Expected to manage own workload and of other EBME technicians and Equipment Library Staff. Main site of work is at University Hospital Lewisham, but the post holder may also be required to start work on any site used by the Trust. Travel between sites may be required within a working day, for example to travel between University Hospital Lewisham and Queen Elizabeth Hospital.

Supervisory Responsibilities

• Supervise EBME technicians & Equipment Library staff on a daily basis, and work with EBME management in order to ensure the most effective and efficient use of resources by overseeing the management of the workload prioritising and assigning work and tasks, and taking a proactive and planned approach to the work.
• To plan, coordinate and execute planned preventative maintenance (PPM) schedules on a quarterly basis and manage delivery within agreed timescales.
• Liaise and persuade clinical staff to adjust planned maintenance schedules in response to urgent service needs.
• To manage and monitor EBME maintenance contracts, advise on service level contracts, produce specifications for the provision of specialist services, negotiate with suppliers, and review & arrange renewals in advance of expiry of contracts.
• To monitor Managed Equipment Service (MES) contracts, follow through on escalation processes, and advise & resolve performance issues.
• Produce KPI reports for measuring EBME performance and present to senior clinicians, management, and in Trust meetings.
• To help develop and maintain operating procedures for quality management system.
• To help develop departmental policies and ensure EBME technicians are compliant.
• Resolve and advise on complex faults reported by EBME technicians and senior clinicians.
• Assess the seriousness and implications of the equipment issues and respond appropriately to the urgency of the user request, coordinating the workforce as required.
• To plan and coordinate service review group meetings with clinical leads, senior managers, EBME and suppliers.
• Develop technical training competencies.
• Create technical training plans for new starters, train technicians on first line maintenance, and sign-off training competencies.
• Monitor their training needs, provide refresher training where required and maintain records.
• Produce specialist comprehensive reports for departmental managers regarding all aspects of medical equipment including but not limited to usage, repair and maintenance frequency and contractual support.
• Produce specifications documents for the procurement of wide range of complex and patient-critical medical devices (e.g. CT/MRI, ventilators, etc.) for tender documents and other specialised EBME services.
• Investigate adverse incidents involving medical devices & produce high quality reports for senior management.
• Effectively communicate with clinical users, and senior managers to gain a clear understanding of the nature of equipment management issues.
• Support medical devices training coordinator, practice development nurses, matrons and others to train clinical staff on technical aspects of equipment use or maintenance and care.
• To investigate complaints and elevate to senior management as appropriate.
• To provide on-site technical supervision or carryout specialist repairs on any of the Trust sites.
• The supervisor role is performance driven and will be monitored by the EBME manager on a frequent basis.
• To deputise for the EBME manager when required.

Technical Responsibilities

• Undertake advanced fault-finding processes to diagnose faults and carry out repair and maintenance for all equipment within the EBME department remit and to ensure the equipment functions to manufacturers specifications.
• To work at all times to high professional standards, and in compliance with all Departments procedures and practices and manufacturers guidance and procedures, regulatory compliance, including compliance with any formal Quality System requirements.
• Use specialist technical knowledge and high levels of dexterity to work on complex electronic equipment with small components.
• Handle heavy (>25kg) and high value equipment (up to £100k).
• To carry out work effectively and efficiently to ensure that equipment is returned to clinical use as soon as it is safe to do so.
• To maintain complete and accurate records of all work on electronic data systems, ensuring that data is entered in a timely manner as directed so that records are, as far as possible, always up to date.
• Carry out planned Preventative Maintenance as part of scheduled work scheme.
• Carry out acceptance and electrical safety testing in accordance with local procedures.
• To contribute to the departmental defect and failure computerised reporting system and ensure scientific and technical records are recorded to high standards for future reference.
• Practice appropriate workshop techniques so that the department is safe, clean and tidy to ensure a safe working environment for all staff.
• If required by the EBME Manager, act as an identified technician for clinical areas, acting as a first point of contact for technical clinical issues in relation to medical equipment, and to communicate any issues with a clinical area to the EBME team.
• If required by the EBME Manager, act as an identified technician to lead on technical issues relating to a type of equipment, acting as a first point of contact for technical clinical issues in relation to that equipment type (e.g. identified technician for pumps).
• Inform the EBME Manager and other EBME staff of the performance or condition of equipment that they are the identified technician for, and to take a lead role in sharing training and information with the EBME team relating to the repair and maintenance of the equipment.
• Assist in maintaining an adequate stock of spares such that the most immediate component parts are available to affect a timely service to the user.
• Use the Trust purchasing system to raise requisitions for spare parts or the return to manufacturers for repair when requested by management.
• Carry out the return of items to suppliers for repair, and manage the progress such companies make to ensure a timely return.
• To provide training, advice and to liaise with Operational and Clinical staff on aspects of equipment usage.
• To share knowledge and skills with the EBME team, for example to train other technicians in the team in aspects of areas that the post-holder has received specialist training in.
• To support the procurement process for medical equipment by supporting equipment in clinical trials, and carrying out engineering equipment evaluations.
• To maintain personal training records and professional competency.
• Keep up to date with changes in regulations and best practice within EBME.
• To carry out any other duties deemed necessary by the EBME Manager that are appropriate for the grade to ensure the appropriate levels of service are maintained by the department.

Work force & Management

• To take part in regular meetings with the EBME Manager as required to review performance and work issues, and to agree and report on work aims and objectives and progress against these.
• Maintain competence in the repair and maintenance of medical equipment, gaining competence by various methods, for example such as attending manufacturers training, self-directed learning from manufacturers instructions, and training by other members of the team.
• Comply with the Trusts mandatory training requirements, attending training or completion by other methods (e.g. online learning) as required.
• Act as a positive and flexible member of the EBME team, contributing to the achievement of team goals, and contributing to team meetings.
• Carry out all duties in accordance with the Health and Safety at Work act, statutory regulations, approved codes of conduct and local rules, and to comply with the Trusts policies and procedures.
• To participate in a departmental On-call rota to provide an emergency out of hours service. Currently one week in four. This may vary according to the needs of the service.