At a Glance
- Tasks: Help customers by solving repair issues and improving their experience.
- Company: Join Abri, a supportive team focused on thriving communities.
- Benefits: Develop your skills and make a real difference in people's lives.
- Other info: Experience in housing or repairs is a plus, but enthusiasm matters most.
- Why this job: Every day brings new challenges and opportunities to help others.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 24885 - 30415 £ per year.
At Abri, we believe that every customer interaction matters.
When repairs don't go quite to plan, customers want someone who will listen, take ownership, and work hard to put things right. That's where this role comes in.
We're looking for a Repairs Support Officer to join our friendly team on a 6-month fixed-term contract.
This is a role for someone who enjoys solving problems, investigating issues, and working with others to find the best possible outcome for our customers.
You'll be the person who looks beyond the initial issue, bringing together information from different teams, understanding what has happened, and helping customers get the answers and support they need.
Whether you're responding to a repair query, resolving a concern, or identifying opportunities for us to improve, you'll play an important part in helping us deliver a great service.
What makes this role special is the variety.
One moment you could be speaking with operational teams to understand a repair journey, the next you'll be updating a customer, providing reassurance, and finding a way forward.
Every day offers a new challenge and a chance to make a real difference.
We’d love to hear from you if you
- Enjoy helping people and take pride in delivering great customer service.
- Have strong communication skills and can build positive relationships with a wide range of people.
- Like investigating issues and getting to the root of a problem.
- Can stay organised and manage competing priorities.
- Bring a positive, resilient approach and remain calm under pressure.
- Are motivated by finding solutions and improving customer experiences.
- Experience within housing, repairs, maintenance, or complaints handling would be helpful, but we're equally interested in people who are passionate about customers and can demonstrate strong problem-solving and communication skills.
What's in it for you?
At Abri, you'll be part of a supportive team where your ideas and contributions are valued.
You'll have the opportunity to develop your skills, learn from experienced colleagues, and help us deliver services that genuinely improve people's lives.
Most importantly, you'll work for an organisation that's committed to creating thriving communities and putting customers at the heart of everything we do.
If you're looking for a role where you can make a difference every day and be part of a team that cares, we'd love to hear from you.
We’ll review and interview suitable candidates as they apply.
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Repairs Support Officer in Eastleigh employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Support Officer in Eastleigh
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Repairs Support Officer in Eastleigh
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
