At a Glance
- Tasks: Support clinical staff by coordinating appointments and managing administrative tasks in a busy environment.
- Company: Queen Victoria Hospital NHS Foundation Trust, known for outstanding patient care and innovative services.
- Benefits: Training provided, supportive team environment, and opportunities for personal and professional growth.
- Other info: Join a rated GOOD hospital with a culture of partnership and continuous learning.
- Why this job: Make a real difference in patients' lives while developing valuable skills in healthcare administration.
- Qualifications: Strong interpersonal skills, ability to multitask, and a commitment to exceptional customer service.
The predicted salary is between 23735 - 29009 £ per year.
We are looking to recruit an Administrator and Appointments Coordinator based within the Therapies Department at QVH to cover maternity leave. The role is providing support to our clinical staff including Physiotherapists and Occupational Therapists who provide clinics delivering rehabilitation for patients within our specialist services at QVH.
The successful candidate will be confident, professional with excellent interpersonal skills. They will be able to multi-task and quickly pick up new skills in areas of administration, secretarial and appointment coordination, as per the needs of the teams. It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is committed to delivering exceptional customer service at all times.
Support and training for the post is provided by the team's clinical leads as well as the other administrators who you will work alongside in the department. The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks. You will provide a comprehensive administrative and appointments coordination service which will include:
- Maintaining patient caseload databases
- Waiting lists and booking patients into clinics
- Responding to both face-to-face and telephone enquiries
- Audio typing of clinical correspondence and meetings
- Preparing and coordinating clinic notes
- Monitoring and ordering departmental resources, as requested by the therapists
This job is within a busy clinical environment, so you as the successful candidate will have the ability to prioritise and work well under pressure with other team members as peer support.
Rated GOOD overall with outstanding care by the CQC, QVH is a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.
Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Therapies Department Administrator and Appointments Coordinator in East Grinstead employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Therapies Department Administrator and Appointments Coordinator in East Grinstead
✨Get Involved in Local Mental Health Initiatives
We all know that networking in the therapy and counselling field can lead to great opportunities. Look out for local mental health awareness events, workshops, or support groups. These are perfect spots to meet potential employers and other professionals who might help open doors for you.
✨Leverage Online Therapy Platforms
Many temporary counselling roles pop up on platforms like BetterHelp or Talkspace. Make sure your profile is top-notch so when clients or employers are browsing, you'll stand out. Plus, showing engagement in this space can really elevate your visibility!
✨Tap into University Career Services
If you're currently studying or recently graduated, don’t ignore your university's career services. They often have great connections to temporary roles in therapy that aren't advertised widely. Plus, they can help you prepare for those all-important interviews!
✨Check Out Local Agencies and Consultancies
Temporary roles in therapy often get filled through agencies that specialise in healthcare staffing. Make a list of local counselling agencies and reach out – a simple email expressing your interest can go a long way. Remember, most agencies appreciate candidates who proactively seek out opportunities!
We think you need these skills to ace Therapies Department Administrator and Appointments Coordinator in East Grinstead
Some tips for your application 🫡
Highlight Your Practical Experience:When applying for a temporary role in therapy or counselling, we need to see your practical experience front and centre. Include details of any placement experiences, internships, or voluntary work in your CV. Make sure to mention specific techniques or therapies you’re familiar with—this shows your readiness to jump in and make an impact!
Showcase Your Approach:In your cover letter, take a moment to explain your therapeutic approach and what methodologies you’re passionate about. This is your chance to connect your personal style with the values of Allscreens Nationwide Ltd. Temporary roles often require a quick adjustment; helping them understand your philosophy will assure them you're a good fit!
Be Flexible and Open-Ended:Since this is a temporary position, emphasise your flexibility in your application. Highlight that you're eager to take on varying responsibilities or adapt your style to different clients’ needs. It's a huge plus for potential employers who want someone who can slide effortlessly into their team.
Certifications Matter!:Don’t forget to include any relevant certifications or trainings in your application documents. Specific qualifications like a Diploma in Counselling or any accredited workshops/additional training can set you apart. Ensure these are listed clearly in your CV, as they illustrate your commitment to your professional development and the field itself.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your Empathy Skills
In the therapy and counselling field, showcasing your empathy and interpersonal skills is crucial. Prepare to share specific examples from your past experiences where you've demonstrated this, whether in volunteer work, internships, or even personal scenarios.
✨Be Ready for Scenario-Based Questions
Expect some real-world scenario questions where you might need to outline how you'd handle specific client situations. Practise articulating your thought process and the interventions you would consider using, reflecting your understanding of various therapeutic approaches.
✨Highlight Flexibility and Adaptability
Since you're aiming for a temporary role, be prepared to discuss your adaptability. Temporary positions often require quickly building rapport and adjusting to different client needs, so think of examples where you've successfully navigated changes or challenges in a work environment.
✨Prepare Your Personal Philosophy
Having a clear understanding of your therapeutic philosophy can set you apart. Be ready to share how your values and approach align with those of Allscreens Nationwide Ltd and why you're passionate about making a difference in clients' lives, even in a temporary position.
