At a Glance
- Tasks: Welcome patients and manage their appointments in a friendly, professional manner.
- Company: Join the Queen Victoria Hospital NHS Foundation Trust, known for outstanding patient care.
- Benefits: Enjoy a supportive work environment with training opportunities and a Monday to Friday schedule.
- Other info: Be part of a team that values partnership and continuous learning.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Enthusiastic, flexible, and motivated individuals with strong communication skills are encouraged to apply.
The predicted salary is between 23735 - 29009 £ per year.
An exciting opportunity has arisen to join the Reception Team for our new Community Diagnostic Centre working alongside our Outpatient and Corneo Department reception team at The Queen Victoria Hospital. You will be key to supporting our new service welcoming patients. Your role will include checking patients in and out for their hospital appointments, dealing with patient enquiries over the phone and face to face, and working in a team consisting of nursing, administration and clinicians in the Outpatients Department.
We are looking for someone who is enthusiastic, motivated, flexible, hardworking, and positive thinking whilst adhering to the Trust Values. The service is Monday - Friday and the shift pattern will be 8-4pm.
Manage Outpatients, Virtual Clinic, and CDC Reception desks for the department and deliver an excellent patient experience by meeting and greeting stakeholders in a friendly and professional manner. Ensure visitors and patients are directed to the appropriate waiting area, as required, keeping parents/carers/patients regularly informed of any delay.
To identify patients that may require transport, interpreters or any other special needs and escalate to Band 3 Reception staff to action, in accordance with Trust guidelines. Manage the flow of patients and their carers through the reception area, identifying those who may require assistance or to be highlighted as a priority to the clinical staff.
Maintain regular communication with the clinicians throughout the day, ensuring they are aware of any patient who has been waiting a long time. Respond to unexpected events or difficulties encountered by both clinicians and patients, either in the clinic or online, identifying the possible causes of any issue and choosing the most appropriate course of action in order to resolve.
Deal with queries and potentially challenging or distressed patients at reception or online, especially if clinics are running late, clinics have been cancelled at short notice, or the patient has received upsetting news. Answer and resolve a wide range of telephone, face to face and online queries to the department in a professional, empathic, polite, and courteous manner.
Maintain a tidy, safe working environment, reporting any hazards or faults in a timely and appropriate manner. Encourage patients to complete the Friends and Family Survey. Check that patient’s arrival and departures are correctly recorded on trust systems which are currently Enlighten for check-in, and Attend Anywhere for video consultations.
Validate patients’ identification and demographic details. Where new or revised information is obtained, update the Trust’s Patient Administration System (PAS). Ensure Trust standards relating to confidentiality are followed at all times, including the disposal of confidential material and use of online/video systems.
Ensure all clinics, be they face to face, telephone or virtual, are cashed up on a daily basis on the Trust’s PAS. Book follow up appointments as and when requested by the clinician. Ensure that patient cancellations and DNAs are dealt with in accordance with the Access policy.
Raise Datix to the Risk team for incidents that occur within the department. Ensure uncashed clinic reports are actioned weekly, liaising with secretaries as required. Work with the team leader and clinical service managers to identify opportunities to improve the service.
Undertake any other reasonable duties, responsibilities or projects as requested commensurate with the postholder’s skills, knowledge and experience.
Receptionist (Outpatients, Virtual & Community Diagnostic Centre) in East Grinstead employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
