At a Glance
- Tasks: Deliver intensive housing management services and support vulnerable residents.
- Company: A2Dominion, a leading UK housing association with a commitment to community.
- Benefits: Flexible benefits, up to 8% pension contribution, and health lifestyle allowance.
- Other info: Inclusive workplace that values diversity and offers excellent career growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSEs in Maths and English, customer service experience, and a driving licence.
Location: Ealing (with some travel across other schemes), W3 6DQ. This is an onsite-based role requiring a driving licence. A valid driving licence and access to a vehicle are essential for this role, as regular travel between our schemes in Ealing and Sunbury-on-Thames is required. Business mileage will be reimbursed in line with A2Dominion's mileage policy for travel between schemes, with Ealing as the designated base location.
About A2Dominion: We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role Overview: As part of a team, you will deliver intensive housing management services on site that meet the needs of vulnerable residents and support the general maintenance and security of the buildings.
Key Responsibilities:
- Carry out regular building inspections, identify elements of maintenance required and report repairs to the appropriate department.
- Help maintain a high standard of cleanliness, safety and security within the building by carrying out regular checks (e.g. patrols and monitoring of CCTV, alarm testing) and maintaining accurate records (e.g. visitor logbooks, maintenance reporting, etc).
- Direct service contractors as required, helping to ensure an efficient and cost-effective service is delivered to residents and to the organisation.
- Be a key holder for the building and to allow/supervise access as appropriate.
- Assist the Housing Team with viewings and sign-ups where there are individual tenant needs and assist new residents to settle into their accommodation.
- Assist tenants to understand the housing management policies, for example where reporting of ASB would be appropriate.
- Support resident involvement and consultation events by helping to ensure that residents are kept informed and involved in decisions relating to their accommodation.
- Regularly monitor the general safety and wellbeing of residents including sign-posting residents to support services where appropriate to report any concerns relating to safeguarding of vulnerable people using the correct procedures.
- Develop and maintain constructive relationships with residents, care and support providers, commissioning bodies and others from the wider community.
- Conduct void inspections and ensure rooms are prepared for allocation. This could include cleaning duties and needle sweeps if required.
More about you:
- Educated to GCSE level or equivalent in Maths and English (Grades A - C).
- Experience in a customer facing role.
- Experience of maintaining buildings health and safety requirements including regular inspections and monitoring.
- Experience working with vulnerable people, including homeless residents desirable.
- Ability to use IT packages and management information systems.
- Driving Licence and use of own transport essential.
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: Up to 8% contributory pension. In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion: We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
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