At a Glance
- Tasks: Deliver exceptional customer service and oversee property operations for guest satisfaction.
- Company: Frasers Hospitality, a global leader in serviced apartments and hotel residences.
- Benefits: Competitive pay, discounts, wellness programmes, and career development opportunities.
- Other info: Opportunities for leadership growth and commitment to sustainability.
- Why this job: Join a passionate team creating memorable experiences in a dynamic hospitality environment.
- Qualifications: Experience in hospitality, strong attention to detail, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values: collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for both short and long stays.
As Deputy General Manager, you will play a key part in delivering exceptional customer service, assisting the General Manager in overseeing the operation of the property to ensure total guest satisfaction. This role supports all departments in delivering high standards consistently.
You are a flexible and enthusiastic individual with a passion for hospitality, who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you enjoy the idea of a varied job, and are looking to grow as a people manager, this role will help you develop these skills further as you gain experience across multiple departments and have the opportunity to be innovative and bring a positive change to the role and its responsibilities.
What we’re looking for:
- You have proven experience in a similar role.
- Excellent attention to detail and time management skills.
- You are an enthusiastic individual with a passion for customer service.
- You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
- You would like to build upon your leadership and team management skills.
- You must be eligible to work in the UK.
In addition to competitive rates of pay we offer:
- Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays and much more.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your friends a job!).
- Uniforms are provided.
- Wellness & National Campaign Days which promote and encourage different activities throughout the year.
- We work with Wagestream giving instant access to your pay as it’s earned.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
- Additional day off for your birthday.
- Bonus Plan based on clear and transparent KPI’s after completing your probationary period.
- Life Assurance.
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy.
- We recycle, have removed single use plastic from our day-to-day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
- We have moved to a chemical free cleaning system in our properties with an enzyme based eco-friendly system for apartment kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Deputy General Manager in Dundee employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
