At a Glance
- Tasks: Lead a team of call advisors and ensure top-notch customer service.
- Company: Dumfries and Galloway Council, committed to community service.
- Benefits: Fixed-term role with 33 hours per week and office-based work.
- Other info: Opportunity for service improvement and personal growth in a supportive environment.
- Why this job: Make a difference in customer care while developing your leadership skills.
- Qualifications: SCQF level 5 in English and Maths; flexible team player needed.
The predicted salary is between 31500 - 38500 £ per year.
Dumfries and Galloway Council is seeking a Supervisor for the Single Access Point Team in Dumfries.
The role involves leading a team of call advisors, managing rosters, and ensuring high-quality customer service across channels.
The post is office-based at Carruthers House and fixed for up to one year, 33 hours per week.
The successful candidate should have SCQF level 5 in English and Maths, be a flexible team player, and demonstrate integrity and commitment to service improvement.
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