Drainage Coordinator

Salary: Competitive Salary: Negotiable depending on experience, with additional earning potential through commissions.

The Drainage Coordinator is a key operational role within the Drainage Division at Environ Property Services, responsible for ensuring the efficient planning, coordination, and delivery of drainage surveys, reactive callouts, remedial works, and planned projects.

Reporting directly to the Drainage Operations Manager, you will act as the central point of communication between clients, engineers, labourers, surveyors, supervisors, subcontractors, suppliers, and internal departments.

You will be responsible for ensuring that every drainage job progresses smoothly from initial enquiry through to completion, maintaining exceptional customer service, accurate documentation, and operational efficiency throughout the entire workflow.

This is a fast-paced role requiring excellent organisational skills, commercial awareness, and the ability to manage multiple priorities whilst maintaining a high level of accuracy and professionalism.

The successful candidate will play a vital role in supporting the continued growth of the Drainage Division by ensuring that engineers are fully utilised, projects are delivered efficiently, and clients receive an exceptional level of service.

Duties & Responsibilities

• Customer Service & Client Management
• Act as the primary point of contact for all drainage-related enquiries.
• Deliver exceptional customer service and maintain professional relationships with clients throughout every stage of the job.
• Respond promptly to enquiries, emergency callouts, and client requests.
• Keep clients informed throughout the lifecycle of each project by providing regular updates and managing expectations.
• Resolve client queries efficiently and **escalate** issues where appropriate.
• Maintain Environ Property Services' reputation for delivering excellent customer service.
• Scheduling & Resource Planning
• Coordinate and schedule drainage engineers, labourers supervisors and subcontractors.
• Plan engineer diaries to maximise productivity and minimise travel time.
• Schedule reactive works, planned maintenance, CCTV surveys, and remedial projects.
• Reallocate resources quickly to respond to urgent operational requirements.
• Monitor engineer utilisation and identify opportunities to improve operational efficiency.
• Ensure all appointments are confirmed with clients and engineers.
• Project Coordination
• Coordinate drainage projects from enquiry through to completion.
• Arrange surveys, quotations, remedial works, excavations, reinstatement, and follow-up visits.
• Ensure engineers receive complete job information, site details, access arrangements, drawings, and client instructions before attending site.
• Coordinate access arrangements with clients, tenants, managing agents, and property managers.
• Order materials, plant, traffic management, waste collection, and subcontractor services where required.
• Monitor project progress and proactively resolve delays or operational issues.
• Ensure all projects are completed within agreed timescales.
• Workflow & CRM Management
• Maintain accurate records within the company's CRM and job management systems.
• Ensure every job progresses through the correct workflow stages from enquiry to completion.
• Record engineer notes, photographs, CCTV reports, quotations, purchase orders, invoices, and completion documentation.
• Monitor outstanding reports and ensure survey reports are issued promptly.
• Ensure all documentation is complete before jobs are closed.
• Maintain accurate records for compliance, auditing, and reporting purposes.
• Commercial Administration
• Track quotations and follow up outstanding approvals.
• Convert approved quotations into scheduled works.
• Raise work orders and purchase orders where required.
• Assist with monitoring project costs, labour, materials, and subcontractor expenditure.
• Support invoice preparation and ensure completed works are invoiced promptly.
• Follow up outstanding payments in accordance with company procedures.
• Assist the Operations Manager in monitoring profitability, operational performance, and engineer productivity.
• Operational Support
• Support the Drainage Operations Manager with the day-to-day management of the division.
• Identify operational issues, scheduling conflicts, resource shortages, and workflow bottlenecks before they impact service delivery.
• Monitor job progress throughout the day and ensure engineers update job statuses promptly.
• Escalate urgent operational issues where necessary.
• Support continuous improvements to operational processes and efficiencies.
• Maintain regular communication with engineers, supervisors, surveyors, labourers, subcontractors, suppliers, and internal departments.
• Coordinate closely with Roofing, Damp, Pest Control, and Restoration teams where works overlap.
• Ensure all stakeholders receive accurate and timely information.
• Support a collaborative, positive, and solutions-focused working environment.
• Health & Safety & Compliance
• Ensure company procedures and operational workflows are followed consistently.
• Report health and safety concerns, operational risks, or compliance issues promptly.
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