Referrals Out Administrator in Dorking

JOB SUMMARY The role (and team) is an integral part of the patient pathway.

You will undertake tasks essential to the smooth and effective provision of quality care, providing an efficient level of service for patients and their families.

The role will work within the priorities and expectations set out by the Lead Referrals-Out Administrator.

It is essential the post holder displays organisation, prioritisation, IT skills and attention to detail will be crucial in this role as you will be creating referrals on patient records to other providers.

You will need to gather all the relevant information from the patient record system, submit it via email to the provider & update the patient record.

DUTIES AND RESPONSIBILITIES OF THE POST

• Referral Processing Process outbound referrals for diagnostics and procedures in line with clinical instructions and referral pathways.
• Ensure all referrals are correctly triaged, recorded, and actioned within agreed timeframes.
• Liaise with clinical teams and patients to clarify referral details or gather additional information as needed.
• Upload or send referrals via appropriate systems (e-RS, email, secure portals).
• Coordination & Communication Communicate clearly and professionally with external providers (e. g., hospitals, imaging centres, specialist clinics) to confirm referral receipt and appointment arrangements.
• Respond to incoming queries from patients, clinicians, and third parties regarding referrals, providing updates or advice as appropriate.
• Monitor referral progress and follow up to ensure timely outcomes or to troubleshoot delays.
• Managing multiple tasks, prioritising own workload, and ensuring work is completed within target timeframes for processing routine and urgent referrals.
• Work closely with the wider DHC administration and clinical teams to support seamless patient journeys.
• Pathway Knowledge & Relationship Management Ensure knowledge and understanding of patient pathways is maintained, including referral routes and any associated criteria for trust hospitals and independent providers.
• Develop and maintain relationships with other providers we work closely with.
• Sourcing new referral pathways, ensuring referral forms are updated, and the contact address database is maintained accurately.
• Contribute to maintaining and updating referral protocols and standard operating procedures.
• Data Management & Reporting Accurately input and update referral information in clinical systems to support timely patient care.
• Keep thorough documentation and audit trails in line with data protection and confidentiality policies.
• Contribute to performance monitoring through accurate data capture and referral tracking insights.
• General Undertake any other reasonable duties as commensurate with the nature of this role.
• Maintain mandatory training compliance.
• WORK SETTING AND REVIEW

To manage own workload efficiently and effectively on a daily basis.

Maintain confidentiality at all times.

Acting independently but, where necessary, referring problems to the Referrals-Out Team Leader or the appropriate consultant via the quickest route possible.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, staff, and DHC business in accordance with the Data Protection Act 1998 and the Caldicott principles.

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