At a Glance
- Tasks: Welcome guests and create unforgettable experiences at Wotton House.
- Company: Wotton House, a unique destination blending history, nature, and exceptional hospitality.
- Benefits: Discounted stays, free meals, flexible hours, and social events.
- Other info: Join a supportive team with a commitment to inclusivity and personal growth.
- Why this job: Be the first and last impression for guests in a vibrant, quirky environment.
- Qualifications: Customer service experience and excellent communication skills.
The predicted salary is between 18900 - 23100 £ per year.
At Wotton House, hospitality is about so much more than checking guests in and out – it's about creating unforgettable experiences.
Set within stunning Grade II* listed gardens in the heart of the Surrey countryside, Wotton House is a unique destination where history, nature and exceptional hospitality come together.
From weddings and celebrations to relaxing escapes and corporate events, every day is different, and every guest has their own story.
We're bold, welcoming and just a little bit quirky. We believe in saying
\"Yes – what's the question?\" and creating bespoke experiences that make every guest feel valued.
Proud of our Green Key accreditation and our strong ties to the local community, we're committed to looking after both our people and the world around us.
If you're passionate about delivering exceptional service, enjoy meeting new people and want to be part of something genuinely special, you'll fit right in.
\"We are brave and we have a sense of humour - We are the flamingo in a flock of pigeons. Everything we do is Wonderfully Wotton.\"
Why You'll Love Working Here
- Discounted hotel stays for you, friends & family
- Birthday day off
- Free meals on duty (saving over £1,000 a year)
- Wagestream - choose when you get paid
- £250 Refer a Friend scheme
- Enhanced family leave
- Flexible working opportunities
- Employee Assistance Programme
- Life insurance
- Regular social events and wellbeing activities
... and many more fantastic benefits!
The Role
As one of our Receptionists, you'll be the first and last impression of Wotton House, providing a warm, friendly and professional welcome to every guest.
You'll play a key role in ensuring every stay is seamless, creating memorable experiences from arrival through to departure while supporting the wider hotel team to deliver exceptional hospitality.
You'll
- Welcome guests with a warm, professional and genuine smile.
- Complete guest check-ins and check-outs efficiently and accurately.
- Respond to guest enquiries, requests and complaints with confidence and care.
- Handle reservations, telephone calls and emails in a timely and professional manner.
- Process payments and maintain accurate guest accounts.
- Promote hotel facilities, dining experiences and local attractions to enhance each guest's stay.
- Work closely with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a seamless guest experience.
- Maintain high standards of presentation within Reception and the lobby areas.
- Ensure guest information is handled accurately and confidentially.
- Support the Front Office team with the smooth day-to-day operation of Reception.
- Deliver our luxury service standards while bringing the Wonderfully Wotton personality to every interaction.
We're Looking For Someone Who...
- Has previous customer service or hospitality experience (hotel experience is desirable but not essential).
- Has excellent communication and interpersonal skills.
- Thrives in a busy, fast-paced environment.
- Can remain calm under pressure and solve problems confidently.
- Has excellent attention to detail and strong organisational skills.
- Is confident using computer systems (Opera experience is preferred but full training will be provided).
- Enjoys working as part of a team while also using their own initiative.
- Has a flexible approach to working shifts, including evenings, weekends and bank holidays.
- Lives our Wonderfully Wotton values every day with a positive, can-do attitude.
- Everyone's Welcome
RBH Hospitality Management is committed to creating an inclusive workplace where everyone can thrive.
- If you require any reasonable adjustments during the recruitment process, please contact
- #J-18808-Ljbffr
Receptionist in Dorking employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Dorking
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Dorking
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
