At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Unipart, a leader in supply chain performance improvement.
- Benefits: Enjoy a competitive salary, 33 days holiday, and flexible benefits.
- Other info: We value diversity and support your unique needs throughout the application process.
- Why this job: Make a real impact on customer experience in a collaborative environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
Salary and Benefits: £27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme.
About the Role: We’re looking for an experienced Customer Service Advisor to join our team in Doncaster. In this key role, you’ll be the first point of contact for a portfolio of our Customer Accounts — helping to resolve queries, process orders, and ensure we’re delivering exceptional service.
Through effective relationship management, you will support the customer by handling pricing, delivery information, and order processing from end to end. You will be responsible for driving customer satisfaction, managing key customer inquiries, and collaborating with departments across the business to troubleshoot issues and handle complaints professionally. You’ll work closely with internal teams to ensure swift problem resolution within agreed SLAs. You will also be responsible for maintaining accurate records, recognising patterns in service failures, and supporting business improvement activity to design and implement processes that maximise operational performance and improve customer engagement.
If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience—this role is for you.
About You: We are looking for someone with previous experience in a customer service or support role, ideally gained within a fast-paced environment. You will be a strong communicator with excellent interpersonal skills, enabling you to build collaborative relationships and deliver high-quality, customer-focused solutions. An understanding of the rail or logistics sector, alongside experience working with e-commerce or B2B customer platforms, would be a distinct advantage. You have a proven ability to meet tight deadlines, and have great organisation and time-management skills. A strong contract and commercial awareness, including knowledge of commercial terms and conditions, will also be highly beneficial. You will possess English and Maths GCSEs (or equivalent), backed by good analytical skills to effectively understand and interpret data. Confident IT skills are essential, particularly a strong working knowledge of Google Workspace and SAP.
About Unipart: We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
Equality, Diversity, and Inclusion: We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
Customer Service Adviser in Doncaster employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
