At a Glance
- Tasks: Provide expert technical support for ChromeOS and Google Workspace, plus Microsoft Windows.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy discounts, health resources, volunteer days, and ongoing training.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact while developing your tech skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of ChromeOS and Google Workspace preferred.
The predicted salary is between 29273 - 35779 £ per year.
Salary: £27,300 plus other Veolia benefits
Hours: 40 hours per week
Location: Hybrid working 2-3 days in our Otterbourne office (SO21 2EA)
Duration: 18 Month FTC
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
This role will provide expert technical support to our employees throughout the UK and Ireland, with a particular focus on ChromeOS and the Google Workspace suite, alongside traditional Microsoft Windows and Office support. The role holder will possess a strong understanding of both platforms, excellent troubleshooting skills, motivation and a customer‑centric approach to problem resolution. Additionally, there are a high number of Veolia specific and bespoke services/applications that need to be supported. Therefore, the desire and ability to learn quickly as new services come online is a must.
Additional responsibilities include:
- Providing expert levels of technical support for ChromeOS devices and Google Workspace applications (Gmail, Drive, Docs, Sheets, Slides, Meet, etc.).
- Provide comprehensive technical support for Microsoft Windows operating systems and Microsoft Office suite applications (Word, Excel, PowerPoint, Outlook, etc.).
- Troubleshoot, log and resolve complex hardware and software issues across both ChromeOS and Windows environments.
- Administer and support Google Workspace user accounts, permissions, and security settings.
- Utilise and maintain ticketing systems (e.g., ServiceNow) to accurately log, track, and resolve incidents and service requests.
- Ensuring that you manage and set appropriate priority to your own queue.
- Develop and maintain technical documentation, knowledge base articles, and customer user guides.
- Collaborate with other IT teams to troubleshoot, elevate and resolve complex technical issues.
- Provide verbal, written and remote support to end‑users across various UK & Ireland locations.
- Participate in IT projects and initiatives as required.
- Ensure adherence to ITIL (or equivalent) best practices and Veolia UK IT policies and procedures.
- Ensure adherence to DB&T Local and Global policies and processes.
What we're looking for:
- Previous experience working in a similar role
- IT Literate with knowledge of ChromeOS and Googlesuite
- Knowledge of ServiceNow or other call management system (Preferred)
- Analytical and problem solving skills
- Adaptive and keen to learn new skills
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
DB&T Service Desk Technician employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land DB&T Service Desk Technician
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Allscreens Nationwide Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace DB&T Service Desk Technician
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Allscreens Nationwide Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Allscreens Nationwide Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Allscreens Nationwide Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Allscreens Nationwide Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Allscreens Nationwide Ltd.
