At a Glance
- Tasks: Coordinate maintenance requests and support engineers while delivering top-notch customer service.
- Company: A growing building services company focused on innovative engineering solutions.
- Benefits: Competitive salary, early finish Fridays, 31 days leave, and a supportive team.
- Other info: Great opportunities for career growth in a friendly work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in service desk roles and strong organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
Hours: Monday to Thursday: 9:00am – 5:00pm | Friday: 9:00am – 4:00pm (37.5 hours per week)
About the Company
We are a growing building services and maintenance company specialising in the design, installation, planned preventative maintenance (PPM), reactive maintenance, and project delivery of mechanical systems across the UK.
Our expertise includes district heating networks and mixed-use developments, delivering high-quality engineering solutions from initial design through to ongoing maintenance and support.
Due to continued growth, we are looking for a highly organised and customer-focused Service Desk Administrator to join our operations team.
The Role
As the Service Desk Administrator, you will be the first point of contact for clients requiring maintenance support.
You will coordinate engineers, manage reactive and planned maintenance works, and ensure exceptional customer service while supporting the smooth running of our Service Desk.
This is a fast-paced role that requires excellent communication skills, strong organisation, and the ability to prioritise multiple tasks.
Key Responsibilities
- Answer incoming telephone calls and emails from clients.
- Log reactive maintenance requests accurately onto the service management system.
- Schedule and coordinate engineers for reactive maintenance and Planned Preventative Maintenance (PPM) visits.
- Monitor engineer attendance and job progress to ensure service level agreements are achieved.
- Raise work orders and allocate jobs to the appropriate engineers and subcontractors.
- Liaise with customers, suppliers and engineers to provide updates on outstanding works.
- Ensure all maintenance documentation is completed and filed correctly.
- Close completed jobs and prepare reports where required.
- Support the Contracts and Operations teams with day-to-day administrative tasks.
- Maintain accurate customer records and asset information.
- Assist with planning maintenance schedules for district heating networks and mechanical building services.
- Deliver excellent customer service at every stage of the maintenance process.
About You
The ideal candidate will have
- Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role.
- Excellent organisational and time management skills.
- Strong communication skills, both written and verbal.
- Confidence working in a busy office environment.
- The ability to prioritise workload and remain calm under pressure.
- A proactive attitude with excellent attention to detail.
- Experience within Facilities Management, Mechanical & Electrical, Building Services or Construction would be advantageous but is not essential.
- Salary & Benefits
- £28,000 - £30,000 per annum, depending on experience.
- Monday to Friday working hours (37.5-hour week).
- Early finish every Friday at 4:00pm.
- 31 days annual leave, including Bank Holidays.
- Additional day off for your birthday.
- Company pension scheme.
- Supportive and friendly team environment.
- Opportunities for career development within a growing business.
- #J-18808-Ljbffr
service coordinator in Dartford employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land service coordinator in Dartford
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like Allscreens Nationwide Ltd.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like Allscreens Nationwide Ltd, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like Allscreens Nationwide Ltd and may help you secure that full-time position sooner!
We think you need these skills to ace service coordinator in Dartford
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at Allscreens Nationwide Ltd.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the service coordinator role at Allscreens Nationwide Ltd. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at Allscreens Nationwide Ltd.
