At a Glance
- Tasks: Lead catering operations and inspire teams to deliver exceptional food and service experiences.
- Company: Join BaxterStorey, a leader in innovative hospitality with a focus on people and partnerships.
- Benefits: Enjoy 35 days holiday, free meals, bespoke training, and discounts on high street brands.
- Other info: Be part of a supportive culture that values diversity and encourages personal growth.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in managing large-scale operations and a passion for food and people development.
The predicted salary is between 55000 - 60000 £ per year.
35 days holiday inclusive of bank holidays. Birthday additional holiday. 3 days volunteering days. 3 days grandparent leave. 24 weeks of enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Bespoke development training. Pension and life insurance. Discounts available from the Perkbox app, from high street shops to holidays & cinemas. Wellbeing hub. Access to employee assistance programme. Cycle to work scheme.
Are you a commercially minded hospitality leader, a natural relationship builder, a passionate people developer, and above all, a true foodie? At BaxterStorey, we're looking for an exceptional Operations Manager to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences every day. This role is about much more than operational excellence. You'll be a trusted partner to clients, a coach to your teams, and a driving force behind commercial growth. You'll understand how to balance creativity with profitability, empowering talented managers to run their businesses with confidence while championing a shared vision of exceptional hospitality.
We're seeking someone who thrives on building meaningful relationships, spotting and developing talent, and creating innovative food-led experiences that clients and customers genuinely love. You'll be equally comfortable discussing financial performance, mentoring future leaders, and sharing excitement about the latest food and hospitality trends. At BaxterStorey, our people are what set us apart. In return, we'll provide an inclusive and supportive environment, investment in your development, and the freedom to make a real impact across your region. If you're a commercially astute leader with a passion for people, partnerships, and great food, we'd love to hear from you.
The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail.
- Maximise performance of the team through positive and effective leadership, combined with support and coaching.
- To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
- Ensure all company and legislative Health & Safety requirements are achieved.
- Identify new opportunities and develop strategies for maximising them.
- Stay updated on market trends.
Qualifications:
- Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
- Analytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies.
- A track record of driving innovation in food services and embracing new trends.
- Strong presentation skills and the charisma to influence stakeholders at all levels.
- A leader who champions health & safety, diversity, and inclusion.
- Natural people developer with a focus for training, motivating, and building high-performing teams.
- A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Proud member of the Disability Confident employer scheme.
Operations Manager in Dartford employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Dartford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Dartford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
