Neighbourhood Services Manager
Salary: £34,418 to £43,022 per annum (salary offered dependent experience) plus ECUA of £2411.
Contract: Fixed-term contract for up to 12 months.
Location: Mariner House, Dartford - covering the Sevenoaks area.
Interviews to be held 11 September 2026.
We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.
Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.
In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well‑maintained.
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value‑for‑money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign‑ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.
For more information, please take a look at the job description: Neighbourhood Services Manager.pdf
Our Values:
Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Proud member of the Disability Confident employer scheme.
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
#J-18808-Ljbffr
Neighbourhood Services Manager in Dartford employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
