Customer Services Team Lead & Process Improvement

Customer Services Team Lead & Process Improvement

Full-Time 40500 - 49500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead a dynamic customer service team and ensure orders are processed efficiently.
  • Company: Join Encirc, part of the innovative Vidrala group, known for its collaborative culture.
  • Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
  • Other info: Opportunity to grow in a fast-paced, evolving industry.
  • Why this job: Make a real difference by enhancing service levels and driving continuous improvement.
  • Qualifications: Experience in customer service leadership and strong teamwork skills.

The predicted salary is between 40500 - 49500 Β£ per year.

Encirc, a Vidrala group company, is seeking a Customer Services Supervisor in the UK to lead the team, define roles, and ensure orders are processed accurately and on time.

You will deliver reports and manage inquiries across internal and external stakeholders.

The role focuses on developing skills, monitoring workloads, and driving performance insights to enhance service levels.

You will foster teamwork, manage competing priorities, and promote continuous improvement while collaborating with a

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Customer Services Team Lead & Process Improvement employer: Allscreens Nationwide Ltd

Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.

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Contact Details:

Allscreens Nationwide Ltd Recruitment Team

We think you need these skills to ace Customer Services Team Lead & Process Improvement

Team Leadership
Order Processing
Reporting Skills
Stakeholder Management
Performance Monitoring
Continuous Improvement
Workload Management