Customer Service Specialist - Bristol onsite

Customer Service Specialist - Bristol onsite

Spectrum House, Central Bristol - this is an

onsite role only

, no work at home

option

available

Shifts

: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Sunday

Training Duration:

2 weeks

Could this be the opportunity you have been waiting for?

Would you love to be part of

a

n energetic and compassionate

team that plays a key role in supporting one of the world’s most trusted

international

newspapers?

Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers?

As we say, our callers want to talk to people with personality. People who will listen,

and ask the right questions to find the best solutions!

Can you use your

great communication

skills

to provide

top-tier customer service through phone, live

chat

and email?

Are

you customer focused with a proactive

and self-motivated

approach

to how you work?

Do you have good technological skills (both on PCs and in using mobile applications?

Values we look for you to have:

• Process Excellence
• Communication
• Open-Mindedness
• Critical Thinking
• Solution Orientation

If

you are thinking this sounds like you and you are answering

YES

...

then you could be our next customer service superstar

!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.

We have a reputation for our hard work, impressive results, and an incredible work environment,

what’s

not to love?

We interact with customers on behalf of our clients, helping to solve their queries.We make it our mission to look after customers in the way

they

need.

We offer a multi-channel approach, meaning we support in

various ways

, such as telephone, email, and web chat, through to white mail and social media interactions.

We invest in our teams and

provide

some fantastic opportunities for progression.

If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.

Job Overview

As a member of our

expanding team

here

at Teleperf

o

rmanc

e

, you will have the opportunity to take on a variety of responsibilities within your role; such as:

You will be

the first point of contact to

assist

customers with their online subscription enquiries and account management.

You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.

S

News

!!

Well

here is what a typical day

In

the office will look

like..

You will start your day signing into your systems, making sure you are ready for the day ahead.

You will engage with a variety of customers who have questions

regarding

their online subscription.

You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions,

payments

and online accounts

-T

his could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.

Working in a

fast-paced

targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game

at all times

.

With an hour of rest time (made up of 30 minutes for lunch and 2 x

15 minute

breaks) you will always have time to catch up with friends, get something to eat in the town centre, or

some fresh air and go for a walk.

The start of your journey with Teleperformance

wo weeks

classroom-based

training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but

worry, we expect that.

We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

What’s

in it for you- PERKS

PERKS

PERKS

!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

The other important stuff:

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check

Nationality and Immigration Status (including the entitlement to undertake the work we are offering)

Basic Criminal Records Check

Employment/Academic History Check - for a period three years leading up to your application.

We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.