At a Glance
- Tasks: Be the go-to person for customer support and ensure top-notch service.
- Company: Join Macfarlane Packaging, a leader in sustainability and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible benefits, and up to 27 days holiday.
- Other info: Opportunities for training, development, and career progression await you.
- Why this job: Make a real impact in a supportive team while growing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Package: Basic salary up to £30,000 (dependent on experience) plus bonus & flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)
- Sector: Packaging Distribution/E-commerce
- Protecting what matters, together
We're dedicated to protecting what matters most - our people, our customers, our communities and the environment.
At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst always striving for continual growth.
Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development.
Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.
We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further.
Our business values commitment, diligence, teamwork, adaptability and a thirst for learning - so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.
The Customer Service Coordinator role
We're looking for an enthusiastic and customer-focused Customer Service Coordinator to join our growing online division, based at our Milton Keynes site.
This is a fast-paced, varied role where you'll become a key point of contact for a portfolio of customers, helping to ensure every interaction delivers an outstanding customer experience.
You'll manage customer enquiries, support sales order processing, chase orders and coordinate closely with our logistics, procurement and courier teams to ensure customer requirements and delivery commitments are met.
Working as part of an established and supportive team, you'll build strong relationships with customers and colleagues alike, while developing a sound understanding of our products, systems and processes.
- What you will be doing
- Act as a key point of contact for customer accounts, providing responsive and professional support throughout the customer journey.
- Maintain regular contact with customers to understand their needs and ensure consistently high service standards.
- Handle incoming and outgoing calls, resolving customer queries and keeping customers informed of progress.
- Process sales orders and undertake associated administration accurately and efficiently.
- Proactively chase customer orders and liaise with internal teams to ensure requirements and delivery commitments are met.
- Work closely with logistics, procurement and courier partners to coordinate fulfilment and resolve any delivery or service issues.
- Develop a strong understanding of our product range, internal processes and administration systems.
- Maintain accurate and up-to-date customer information and activity on our CRM system.
- Investigate and process customer credits where appropriate.
- Build effective working relationships across the wider business to ensure a joined-up and first-class customer experience.
- What you will bring
We're looking for someone who thrives in a busy customer-focused environment and takes pride in providing excellent service.
You'll be organised, commercially aware and confident communicating with customers and colleagues across the business.
- You'll ideally bring the following…
- Demonstrable experience within a fast-paced customer service, customer support or similar role.
- Excellent customer service skills and a genuine customer-first approach.
- A confident and professional telephone manner, with the ability to build rapport quickly.
- Strong written and verbal communication skills.
- Experience of sales order processing and associated administrative activities.
- Experience using CRM systems, with the confidence and aptitude to learn new systems quickly.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
- The ability to develop effective working relationships with colleagues across different departments.
- Good commercial awareness and a positive, team-oriented approach.
Desirable, but not essential
- Experience within packaging, distribution, e-commerce or a similar fast-paced environment.
- An understanding of logistics, procurement or customer fulfilment processes.
- Knowledge of packaging products or a similar product range.
- What you will get
We provide a competitive basic salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include:
- 25 days annual leave, rising to 27 days with service, plus all public/bank holidays
- Additional annual leave purchasing scheme
- Contributory pension scheme
- Free parking at most of our site locations
- Annual company-paid volunteering day
- Employee Assistance Programme
- Extensive training, development and career progression opportunities
- Employee discount scheme with discounts across major retail and leisure brands
- Simply Health/Dental Cover option or BUPA cover for qualifying roles
- Enhanced HR policies relating to various employee rights and entitlements
- Long service awards (5-40 years)
- Charitable giving options
- Financial support with eye tests/purchasing glasses for DSE users
- EE Mobile discount scheme
- Candidate referral scheme - £750 for referring successful applicants to Macfarlane job vacancies
At Macfarlane Group, we believe in developing our people and supporting them to build long-term careers.
Through structured training, internal expertise and external development opportunities, you'll have the opportunity to broaden your customer service, commercial and product knowledge and progress within a successful and growing business.
We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation.
Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
- No recruitment agencies please
- #J-18808-Ljbffr
Customer Service Coordinator employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
