At a Glance
- Tasks: Manage customer contracts and ensure top-notch service delivery.
- Company: Join a growing team at a reputable Belfast company.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Other info: Monday to Friday hours with opportunities for growth.
- Why this job: Make a real difference by building strong customer relationships.
- Qualifications: Strong IT skills and excellent customer service abilities required.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Contracts Administrator
Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.
The Role
You will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.
Key Responsibilities
- Respond promptly to customer enquiries.
- Process customer orders accurately, including stock allocation and order release.
- Use planning software to support efficient order fulfilment.
- Upload and manage customer forecasts.
- Maintain customer inventory levels and stock reservations.
- Obtain supplier quotations and raise purchase requisitions as required.
- Manage outstanding order books and monitor incoming stock.
- Communicate proactively with customers regarding potential delays.
- Monitor customer credit limits and liaise with accounts to resolve issues.
- Build strong product knowledge to maximise opportunities.
- Record customer interactions on the CRM system.
- Identify opportunities to add value and develop existing customer relationships.
- Health, Safety & Environment
- Follow all company health and safety policies and procedures.
- Report accidents, incidents, or hazards promptly.
- Maintain a safe and tidy working environment.
- Wear appropriate PPE when required.
- Attend all mandatory health and safety training.
- Strong Microsoft Office skills, particularly Outlook and Excel.
- Excellent organisational, analytical, and numerical abilities.
- Strong IT skills and attention to detail.
- Ability to work accurately and meet deadlines.
- Excellent customer service and relationship-building skills.
- Strong written and verbal communication skills.
- Ability to work independently and use initiative.
- Hours
- Monday to Friday, 8:30am - 5:00pm
- Salary - £28,000 per annum
- #J-18808-Ljbffr
Customer Service Contracts Administrator employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Contracts Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Contracts Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
